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LIMITED WARRANTY ������
TCT Mobile (US), Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twenty-four
(24) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company’s option
without charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items
are also warranted against defects and workmanship that results
in product failure within the first twelve (12) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts)
at the company’s option without charge for parts or labor directly
related to the defect(s).
The limited warranty for your wireless device will be voided if any of
the following conditions occur:
•
Non-compliance with the instructions for use or installation, or
with technical and safety standards applicable in the geographical
area where your phone is used;
•
Connection to any equipment not supplied or not recommended
by TCT Mobile (US), Inc.;
•
Modification or repair performed by individuals not authorized by
TCT Mobile (US), Inc. or its affiliates;
•
Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, crash,
high voltage, corrosion, oxidation;
•
Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•
Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
•
Defects in appearance, cosmetic, decorative or structural items
such as structural damage;
•
Damage as result of physical abuse regardless of cause.
•
If the device is Rooted devices.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCT Mobile (US), Inc. or
any of its affiliates be liable for incidental or consequential damages of
any nature whatsoever, including but not limited to commercial loss, to
the full extent those damages can be disclaimed by law. Some locations
do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the
preceding limitations or exclusions may not apply to you.
Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
Fully charge (
) the battery.
•
Avoid storing large amounts of data on your phone as this may
affect its performance.
•
Use
Factory data reset
and the upgrade tool to perform
formatting or software upgrading (to reset factory data, hold down
the
power
key and the
Volume up
key at the same time). ALL
User phone data: contacts, photos, messages and files, downloaded
applications will be lost permanently. It is strongly advised to fully
backup the phone data and profile via Smart Suite before doing
formatting and upgrading.
My phone cannot be switched on or is frozen
•
When the smartphone cannot be switched on, charge for at least
20 minutes to ensure the minimum battery power needed, then
try to switch on again.
•
When the smartphone falls into a loop during power on-off
animation and the user interface cannot be accessed, press and
hold the Volume down key to enter Safe Mode. This eliminates any
abnormal OS booting issues caused by 3rd party APKs.
•
If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My smartphone has not responded for several minutes
•
Restart your smartphone by pressing and holding the
Power
key.
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