• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for overloaded or
unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my contacts, the number cannot be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have entered the country prefix when calling a foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone
contacts (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
The flickering icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them or archive them
in the phone memory
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal Unblocking Key)
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after
removing the charger to obtain an exact indication
• Switch on the backlight upon request
(1)
User Data Format ALL user phone data: Contacts, messages and files will be lost
permanently. Please store phone data in SIM card before you want to format.
ALCATEL is a trademark of Alcatel-Lucent and used under license by TCT Mobile Limited.
All rights reserved © Copyright 2013 TCT Mobile Limited.
TCT Mobile Limited reserves the right to alter material or technical specification without prior notice.