or buying or attempting to buy SMS services from anyone other than TracFone Wireless. Premium SMS
campaigns include activities such as casting a vote, expressing your opinion, playing a game, subscribing
to a service, or interactive television programs. You should not attempt to participate in Premium SMS
campaigns, unless it is a TracFone Wireless authorized campaign. Any text message you send to a “short
code” will in all likelihood not go through. Any charges you may incur as a result of any attempts to
participate in Premium PSMS services or campaigns (not authorized by TracFone Wireless), whether you
incur charges as deductions from your TRACFONE handset or from your credit card, are not refundable.
You may purchase from TracFone Wireless ring tones, graphics and certain information services
and utilize multi-media services with certain TRACFONE models. See TracFone Data Services below.
4. INTERNATIONAL CALLS
You may now use your TRACFONE to make international calls to landlines (including some cellular
phones in some countries) at no additional charge (See www.tracfone.com for available countries
and details). The available countries are subject to change without prior notice. In order to place an
international call, you will need to dial the international long distance access number 1-800-706-3839
and follow the instructions. From Alaska, Hawaii and the U.S. Virgin Islands you will need to dial
305-938-5673 as the international long distance access number. Airtime deductions for international
calls begin the moment the International Long Distance (“ILD”) access number is dialed and apply to
dropped calls, misdialed numbers and busy destination numbers. When making international calls, you
may experience connection failures more frequently than calls made within the United States. TracFone
Wireless will not credit airtime minutes deducted for unsuccessful calls. You will not be able to make
or receive calls on your TRACFONE when you are located outside of the United States, Puerto Rico or
the U.S. Virgin Islands.
TRACFONE International Neighbors is a service that enables callers in Mexico and Canada to set up a
local number to ring on a TRACFONE in the US. (Please call 1-800-867-7183 for details).
5. ADDING AIRTIME
Your TRACFONE will only operate when you have airtime minutes/units available on the TRACFONE
handset. Add airtime by entering the PIN number (obtained from TRACFONE Prepaid Wireless Airtime
cards or from a retailer cash register receipt) at the Redeem Airtime or Add Airtime menu on your phone,
through 1-800-867-7183 or on the TRACFONE website at www.tracfone.com.
6. AIRTIME CARDS
Each TRACFONE Prepaid Wireless Airtime card comes with a number of minutes and a service period
that begins to run from the day you add the Airtime card to your TRACFONE. For each TRACFONE Airtime
card you purchase and add to your TRACFONE, you will receive the number of minutes and service days
indicated on the card.
Each additional card you add will further extend the Service End Date by the number of days specified
on the card or cash register receipt, without limitation. “Service End Date” is the last day of your service
period. Airtime minutes added to your TRACFONE do not expire with active service and usage within a
period of twelve (12) consecutive months.
Double and Triple Minutes for Life of Phone: Some TRACFONE phones and Airtime Cards include a
Double or Triple Minutes for Life feature. The double or triple minutes feature applies to the life of a single
TRACFONE phone. The double or triple minutes feature is not transferable to another TRACFONE even
if Your phone is damaged, lost or stolen. Any minutes included with a Double or Triple Minute Airtime
Card will not double or triple. Only those purchased minutes that are redeemed after the redemption of a
Double or Triple Minute card will double or triple. Promotional, bonus and other non-purchased airtime
minutes will not double or triple. You may not add a Double or Triple Minute card to a TRACFONE that
already has a Double or Triple minute feature or card. Doing so will not result in any additional doubling
or tripling of purchased airtime.
Customers Please Note: If you are a SafeLink Customer on Plan Option 1 or 2, TracFone Airtime minutes
added to your SAFELINK WIRELESS phone do not expire with active service and Usage (as defined in
the SafeLink Terms and Conditions) during a consecutive sixty (60) day period. If you are a SafeLink
customer enrolled in plan option 3, all of your unused minutes expire at the end of each month upon
your receipt of your free 250 monthly minutes unless you have purchased and added a TracFone
airtime card to your phone. You may carry over unused airtime minutes on the SafeLink 250 Minute
Plan for up to 3 consecutive months if you purchase and add airtime from a TracFone Airtime Card
before the 25th day of the month. By purchasing and adding a TracFone airtime card before the 25th
of the month, your unused airtime minutes (including your free monthly allotment and any additional
TracFone Airtime cards) will carry over for 3 consecutive months from the date of your last TracFone
Airtime Card redemption. If you purchase and redeem a TracFone Airtime Card on or after the 26th day
of any month, your airtime balance will be reset and not be carried over to the next month. The minutes
you purchased will be carried over together with your next three allotments of free monthly minutes.
Adding more than one Airtime Card at the same time will NOT extend your airtime carry over for more
than the 3 consecutive months. The 3 month carry over is effective from the date of redemption of the
last airtime card redeemed to your phone.
Airtime minutes do not have any cash value. Promotional, bonus and other non-purchased airtime
minutes will not double or triple. The purchase of TRACFONE Prepaid Wireless airtime cards is
non-refundable. TRACFONE Prepaid Wireless airtime cards, airtime rate plans, and card denominations
are subject to change without prior notice.
7. AIRTIME VALUE PLANS
From time to time, TracFone Wireless may offer its customers various airtime plans or “Value Plans.”
TracFone’s current Value Plans are described on TracFone’s website at www.tracfone.com. You may
enroll in a Value Plan by registering your TRACFONE and credit card at www.tracfone.com. All TracFone
Value Plans are governed by these Terms and Conditions and the applicable Value Plan’s Terms and
Conditions which are also available at www.tracfone.com.
TracFone Wireless may modify its Value Plan offerings at any time. In the event of any modification that
increases the charges associated with your Value Plan, you will receive 30 days notice prior to being
charged the new rate. Value Plans may not be combined with any other discount or promotion.
8. AIRTIME ON DEMAND
The Airtime on Demand feature available on particular TRACFONE handsets allows you to buy Airtime
directly from your TRACFONE by registering your phone and credit card at www.tracfone.com.
Airtime on Demand purchases are governed by these Terms and Conditions.