Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment. For the receiver devices associated with the operation of a
licensed radio service (e.g. FM broadcast), they bear the following statement: This device complies with
Part 15 of the FCC Rules. Operation is subject to the condition that this device does not cause harmful
interference. For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal operation, you should avoid
touching it or degrading it. As mobile devices offer a range of functions, they can be used in positions
other than against your ear. In such circumstances the device will be compliant with the guidelines
when used with headset or USB data cable. If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions the mobile phone at least 1.5 cm away from
the body.
LICENCE:
TouchPal™ and CooTek™ are trademarks of Shanghai HanXiang (CooTek)
Information Technology Co., Ltd. and/or its Affiliates.
Hearing Aid Compatibility
Your mobile phone is rated: “For Hearing Aid”, to assist hearing device users in finding mobile phones
that may be compatible with their hearing devices. This device is HAC M3/T4 compatible.
General Information
Hot Line Number: In the United States, call 877-702-3444 for technical support.
On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact
us by e-mail to ask any questions you may have. Your cellphone is a transceiver that operates on GSM
networks with 850/900/1800/1900 MHz bands or UMTS networks with 850/1900 MHz.
Protection against theft
(1)
Your mobile phone is identified by an IMEI (mobile phone serial number) shown on the
packaging label and in the product’s memory. We recommend that you note the number
the first time you use your mobile phone by entering * # 06 # and keep it in a safe place.
It may be requested by the police or your operator if your mobile phone is stolen.
Disclaimer
There may be certain differences between the user manual description and the mobile phone’s
operation, depending on the software release of your mobile phone or specific operator services.
TCT Mobile shall not be held legally responsible for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by the operator exclusively.
Troubleshooting
Before contacting the service center, you are advised to follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation
• Avoid storing in your phone as this may affect its performance
• Use User Data Format to perform phone formatting, (to perform User Data format, hold down
* while simultaneously pressing the power on/off key under the power off mode). and carry out
the following checks:
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone
(1)
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the phone
(1)
My phone turns off by itself
• Check that your keypad is locked when you are not using your phone, and make sure power off key
is not accidentally touched while unlocking keypad
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone
(1)
My phone cannot charge properly
• Make sure you are using an Alcatel battery and the charger from the box
• Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be
inserted before plugging in the charger
• Make sure that your battery is not completely discharged; if the battery power is empty for a long
time, it may take around 20 minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (32°F (0°C) to 104°F (+40°C))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or “No service” is displayed
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded
Invalid SIM card
• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable