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Putting together a communications solution for your
enterprise from elements offered by different vendors is
feasible. But eventually, ensuring maintenance and
support quality, equipment upgrade compatibility and
interoperability will be challenging. As you try to decide
on work-arounds you are likely to look for compromises;
the quality of your service will suffer and therefore your
business itself will suffer.

Alcatel-Lucent is unique in offering world-class solutions
through a single supply source. This means you get the
quality you require plus the guarantee of a hassle-free
future, and all at a reduced cost in terms of acquisitions,
deployment, maintenance, upgrades and support. In
addition, our special Alcatel-Lucent OmniGenesys
Contact Center package offers you the most efficient
way of implementing the powerful Genesys application
for contact centers. 

This integrated solution combines two global
market leaders in a convenient one-stop bundle to
boost your competitivity and profitability.

Alcatel-Lucent OmniGenesys Contact Center is based on
the Alcatel-Lucent OmniPCX platform, which provides a
powerful application environment for advanced
enterprise communications. The platform is continually
enriched with the state-of-the-art solutions that global
companies demand: mobile telephony, unified
messaging, video/audio conferencing, and greater
ergonomy for the user. And to be cost-effective, these
solutions require a mix of digital and IP technologies. 

Only Alcatel-Lucent and Genesys 

can offer all this!

G Alcatel-Lucent: the winning alliance

Содержание OmniGenesys

Страница 1: ...ware are only valuable because they work as a system Carl Shapiro Harvard Business School information Rules Alcatel Lucent OmniGenesys Contact Center Transforming your business with a new generation o...

Страница 2: ...ter can expect to immediately reap significant benefits within the contact center and across the enterprise Business and organizational benefits Revenue and profitability Contact center manager benefi...

Страница 3: ...centralized or distributed hosted or CPE Resiliency options with cost benefit optimization The richest and most feature robust user experience with comprehensive range of end points and network conne...

Страница 4: ...nnels Key solution benefits Genesys superior level of customer service for your company The Dynamic Contact Center managing fluctuating contact center variables and conditions The Genesys Suite a cons...

Страница 5: ...s and support In addition our special Alcatel Lucent OmniGenesys Contact Center package offers you the most efficient way of implementing the powerful Genesys application for contact centers This inte...

Страница 6: ...nter This breakthrough contact center solution is the intelligent combination of the Genesys Suite and the Alcatel Lucent OmniPCX Enterprise linked together with a unique component the RSI Routing Ser...

Страница 7: ...routing mechanisms Transparent back up for agents with OmniTouch CC distribution RSI synchro server bi directional and automatic synchronization Converged roadmap cross compatibility versions e g Alca...

Страница 8: ...catel Lucent logo are trademarks of Alcatel Lucent All other trademarks are the property of their respective owners Alcatel Lucent assumes no responsibility for the accuracy of the information present...

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