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C. Reporting Bugs
We at Alacron are continually improving our products to ensure the success of your
projects. In addition to ongoing improvements, every Alacron product is put through
extensive and varied testing. Even so, occasionally situations can come up in the fields
that were not encountered during our testing at Alacron.
If you encounter a software or hardware problem or anomaly, please contact us
immediately for assistance. If a fix is not available right away, often we can devise a work-
around that allows you to move forward with your project while we continue to work on the
problem you’ve encountered.
It is important that we are able to reproduce your error in an isolated test case. You can
help if you create a stand-alone code module that is isolated from your application and yet
clearly demonstrates the anomaly or flaw.
Describe the error that occurs with the particular code module and email the file to us at:
We will compile and run the module to track down the anomaly you’ve found.
If you do not have Internet access, or if it is inconvenient for you to get to access, copy the
code to a disk, describe the error, and mail the disk to Technical Support at the Alacron
address below.
If the code is small enough, you can also:
FAX the code module to us at 603-891-2745
If you are faxing the code, write everything large and legibly and remember to include your
description of the error.
When you are describing a software problem, include revision numbers of all associated
software.
For documentation errors, photocopy the passages in question, mark on the page the
number and title of the manual, and either FAX or mail the photocopy to Alacron.
Remember to include the name and telephone number of the person we should contact if
we have questions.
Alacron Inc.
71 Spit Brook Road, Suite 200
Nashua, NH 03060
USA
Telephone: 603-891-2750
FAX: 603-891-2745
Web site:
http://www.alacron.com/
Electronic Mail:
