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VI.
ALACRON TECHNICAL SUPPORT
Alacron offers technical support to any licensed user during the normal business hours of 9
a.m. to 5 p.m. EST. We offer assistance on all aspects of processor board and PMC
installation and operation.
A. Contacting Technical Support
To speak with a Technical Support Representative on the telephone, call the number below
and ask for Technical Support:
Telephone:
603-891-2750
If you would rather FAX a written description of the problem, make sure you address the
FAX to Technical Support and send it to:
Fax:
603-891-2745
You can email a description of the problem to
Before you contact technical support have the following information ready:
_______
Serial numbers and hardware revision numbers of all of your boards. This
information is written on the invoice that was shipped with your products.
_______
Also, each board has its serial number and revision number written on either in
ink or in bar-code form.
_______
The version of the ALRT, ALFAST, or FASTLIB software that you are using.
_______
You can find this information in a file in the directory:
\usr\alfast\alinfo
_______
The type and version of the host operating system, i.e., Windows 98.
_______
Note the types and numbers of all your software revisions, daughter card
libraries, the application library and the compiler
_______
The piece of code that exhibits the problem, if applicable. If you email Alacron
the piece of code, our Technical-Support team can try to reproduce the error. It is
necessary, though, for all the information listed above to be included, so
Technical Support can duplicate your hardware and system environment.
