Should you have difficulty installing or operating this PVR please consult the guide
below. If you still have problems, please contact the Customer Help call centre, details
below.
24
User Guide
Symptom
Possible Cause
Remedy
Dead no led or display lit
No power to recorder
Check mains connection.
Mains switch turned off
Press button at front inwards
No display on TV. Front
displays lit
No connection to TV.
Check SCART Lead is
inserted fully.
AV input on TV not selected
Select correct input on TV
PVR in standby
Press “Standby”
button on
remote control
“NO SIGNAL”
displayed on TV
PVR not tuned in
Enter main menu and select
“Channel Search”
Aerial not connected
Check aerial connections.
Ensure aerial is suitable
Picture breaks up or freezes.
Cannot receive certain
stations.
Poor aerial signal.
Check aerial connections and
condition of aerial.
In “Fringe”
area.
Consult your local dealer or
see website
www.dtg.org.uk
Indoor aerial
Indoor aerials are not suitable
for digital reception
No Audio.
PVR Muted.
Press “MUTE”
button on
remote control.
External amplifier (if used) not
connected or turned on.
Check connections and
amplifier is turned on.
No Remote control operation
Batteries exhausted.
Replace batteries every 6
months.
Object blocking I/R signal
Remove objects in path of
signal
If you are still having difficulty please call the Technical help line. Ring 08452937698
(Normal rates apply).
Opening hours Mon-Fri 8 am –
8pm. Sat 9 am –
4pm. Sun 11am –
4pm “Bank
holidays as Sun”
Or try our website :-
www.ekey.co.uk
(24Hr) Emails should be responded to within 3 -
4 hours should the consumer have difficulty getting through.
Содержание AMTDT3509-250
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