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Appendix: FAQ and Troubleshooting

AirLive WN-220R User’s Manual

Appendix: FAQ and Troubleshooting

What can I do when I have some trouble at the first time?

1. Why can I not configure the router even if the cable is plugged in the ports of
Router and the led is also light?
A:

First, make sure that which port is plugged. If the cable is in the WAN port, please

change to plug in LAN port 1 or LAN port 4:

Then, please check if the Pc gets ip address from Router. Use command mode as below:

If yes, please execute Browser, like Mozilla and key 192.168.123.254 in address.
If not, please ipconfig /release, then ipconfig /renew.

Whatever I setup, the pc can not get IP. Please check Status Led and refer to the Q2.

Содержание WN-220R

Страница 1: ...WN 220R 150Mbps SOHO Wireless Router User s Manual ...

Страница 2: ...l photocopying or recording without the written consent of OvisLink Corp OvisLink Corp has made the best effort to ensure the accuracy of the information in this user s guide However we are not liable for the inaccuracies or errors in this guide Please use with caution All information is subject to change without notice All Trademarks are properties of their respective holders ...

Страница 3: ...he separation between the equipment and receiver z Connect the equipment into an outlet on a circuit different from that to which the receiver is connected z Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device co...

Страница 4: ...tion 5 1 6 1 Front View 5 1 6 2 Rare View 5 1 6 3 LED Indicator 6 1 6 4 Button Definition 6 1 6 5 Hardware Installation 7 2 Getting Start 8 3 Making Configuration 14 3 1 Login to Configure from Wizard 15 3 2 System Status 19 3 3 Advanced 20 3 3 1 Basic Setting 20 3 3 2 Forwarding Rules 41 3 3 3 Security Settings 45 3 3 4 Advanced Settings 59 3 3 5 Toolbox 69 Appendix FAQ and Troubleshooting 73 ...

Страница 5: ...n demand and provides up to 150Mbps wireless speed Its additional 4 Ethernet cable ports let the user connect your whole wired and wireless devices together WN 220R also supports various ways for connecting to your Internet Service Provider such as static IP dynamic IP DHCP or PPPoE More over with the Setup Wizard provided in the bundle CD you can simply connect your network able device to the wor...

Страница 6: ...each our on line support center at the following link http www airlive com support support_2 jsp Since 2009 AirLive has added the Newsletter Instant Support System on our website AirLive Newsletter subscribers receives instant email notifications when there are new download or tech support FAQ updates for their subscribed airlive models To become an AirLive newsletter member please visit http www ...

Страница 7: ...ctory default LED Indication Status WAN LAN1 LAN4 Wireless Power Jack DC Power Jack powered via external DC 5V 1A switching power adapter Wireless LAN WiFi Standard IEEE 802 11b g n 1x1 compliance SSID SSID broadcast or in stealth mode Channel Auto selection manually Security WEP WPA WPA PSK WPA2 WPA2 PSK WPS WPS WiFi Protected Setup WMM WMM WiFi Multimedia Functionality Ethernet WAN PPPoE DHCP cl...

Страница 8: ...route RIP v1 v2 Management SNMP UPnP IGD syslog DDNS Administration Web based UI remote login backup restore setting Performance NAT up to 90Mbps and Wireless up to70Mbps Environment Certification Package Information WN 220R DC 5V 1A power adapter Quick Installation Guide Operation Temp Temp 0 40 C Humidity 10 90 non condensing Storage Temp Temp 10 70 C Humidity 0 95 non condensing EMI Certificati...

Страница 9: ...1 Introduction 5 AirLive WN 220R User s Manual 1 6 Hardware Configuration 1 6 1 Front View 1 6 2 Rare View ...

Страница 10: ...n flash Data access Green WLAN is on Green in flash Data access Green in fast flash Device is in WPS PBC mode WiFi LED Green in dark WiFi Radio is disabled 1 6 4 Button Definition Description Enable Wireless and WPS 1 When Wireless is off press this button about 1 sec to enable Wireless Radio 2 When Wireless is On press this button about 1 sec to execute WPS function Reset Press 6 sec to reset to ...

Страница 11: ...able Ethernet port on the network adapter in the computer you will use to configure the unit Step 2 Insert the Ethernet patch cable into Wired WAN port Insert the Ethernet patch cable form DSL Modem into Wired WAN port on the back panel of Router Step 3 Power on Router Connect the power adapter to the receptor on the back panel of your Router Step 4 Complete the setup When complete the Status LED ...

Страница 12: ...ity you might configure your Router in just few steps Please insert the bundle CD into your CD drive and follow the description below for configuring your Router Select the Install Driver Utility on the menu After the Utility shows up please select Language then click Next for continues ...

Страница 13: ... Manual Setup mode You can select Wizard mode to run the setup step by step or run advanced mode to diagnose the network settings of the router Advanced mode Setup Check the PC Router or Internet icons for the Status of PC Router or Internet ...

Страница 14: ... Make sure the router is powered on 2 Make sure your network adapter is connected to the LAN port of the router 3 Make sure your network adapter has an IP address Click Next for continues Wireless Setting Key in the SSID Channel and Security options and then click Next for continues ...

Страница 15: ...anual Auto Detect WAN Service Click Next for continue Click the button Let me select WAN service by myself to disable this function Note The Item supports to detect the Dynamic and PPPoE WAN Services only Example the Dynamic WAN type is detected ...

Страница 16: ... WN 220R User s Manual 12 Manual select WAN Service In the manual mode Click the any icons for continues Summary of the settings and Next to Reboot Click Next for continue Apply the Settings or Modify Click Next for continue ...

Страница 17: ...connection Test WAN Networking service Click Next for continue You can ignore the by select the Ignore Test Setup Completed The EzSetup is finish you can open the default web browser to configure advanced settings of the Router Click Finish to complete the installation ...

Страница 18: ...Manual 14 3 3 Making Configuration WN 220R provides Web based configuration scheme that is configuring by your Web browser such as Mozilla Firefox or Internet Explorer This approach can be adopted in any MS Windows Macintosh or UNIX based platforms ...

Страница 19: ... WN 220R User s Manual 3 1 Login to Configure from Wizard Type in the IP Address http 192 168 1 254 Type password the default is airlive and click login button Press Wizard for basic settings with simple way Press Next to start wizard ...

Страница 20: ...3 Making Configuration AirLive WN 220R User s Manual 16 Step 1 Set up your system password Step 2 Select Wan Type Auto Detecting or Setup Manually ...

Страница 21: ...Making Configuration 17 AirLive WN 220R User s Manual Step 3 Setup the LAN IP and WAN Type Step 4 Please fill in PPPoE service information which is provided by your ISP Example Step 5 Set up your Wireless ...

Страница 22: ...3 Making Configuration AirLive WN 220R User s Manual 18 Set up your Authentication and Encryption Step 6 Then click Apply Setting And then the device will reboot Step 7 Click Finish to complete it ...

Страница 23: ...ion for observing this product s working status WAN Port Status If the WAN port is assigned a dynamic IP there may appear a Renew or Release button on the Sidenote column You can click this button to renew or release IP manually Statistics of Information Enables you to monitor inbound and outbound packets ...

Страница 24: ...3 Making Configuration AirLive WN 220R User s Manual 20 3 3 Advanced 3 3 1 Basic Setting Please Select Advanced Setup to Setup 3 3 1 1 Primary Setup WAN Type Virtual Computers ...

Страница 25: ... depend on the WAN type Choose correct WAN type before you start A LAN IP Address the local IP address of this device The computers on your network must use the LAN IP address of your product as their Default Gateway You can change it if necessary B WAN Type WAN connection type of your ISP You can click Change button to choose a correct one from the following four options ...

Страница 26: ...er s Manual 22 z Static IP Address ISP assigns you a static IP address WAN IP Address Subnet Mask Gateway Primary and Secondary DNS enter the proper setting provided by your ISP z Dynamic IP Address Obtain an IP address from ISP automatically ...

Страница 27: ...eir services PPPoE Account and Password The account and password your ISP assigned to you For security this field appears blank If you don t want to change the password leave it empty PPPoE Service Name Optional Input the service name if your ISP requires it Otherwise leave it blank Maximum Idle Time The amount of time of inactivity before disconnecting your PPPoE session Set it to zero or enable ...

Страница 28: ...SP until the connection is established Manually The device will not make the link until someone clicks the connect button in the Status page z PPTP Some ISPs require the use of PPTP to connect to their services First please check your ISP assigned and Select Static IP Address or Dynamic IP Address My IP Address and My Subnet Mask The private IP address and subnet mask your ISP assigned to you Serv...

Страница 29: ...ession Set it to zero or enable Auto reconnect to disable this feature If Auto reconnect is enabled this product will connect to ISP automatically after system is restarted or connection is dropped Connection Control There are 3 modes to select Connect on demand The device will link up with ISP when the clients send outgoing packets Auto Reconnect Always on The device will link with ISP until the ...

Страница 30: ...d to you Server IP Address The IP address of the PPTP server PPTP Account and Password The account and password your ISP assigned to you If you don t want to change the password keep it empty Connection ID Optional Input the connection ID if your ISP requires it Maximum Idle Time The time of no activity to disconnect your PPTP session Set it to zero or enable Auto reconnect to disable this feature...

Страница 31: ...t make the link until someone clicks the connect button in the Status page z Virtual Computers Only for Static and dynamic IP address Wan type Virtual Computer enables you to use the original NAT feature and allows you to setup the one to one mapping of multiple global IP address and local IP address Global IP Enter the global IP address assigned by your ISP Local IP Enter the local IP address of ...

Страница 32: ...rvers Servers P z DHCP Serve Choose Disable or z Lease time This is the length o DHCP server z IP pool star Whenever there is a request the DHCP server will automati address from the IP address pool to the requesting computer You must specify the starting and ending address of the IP address pool z Domain Name Optional this informa z Primary DNS Secondary DNS This feature allows you to assign DNS ...

Страница 33: ...ate Gateway This function 3 3 1 3 DHCP Client List The Gateway Ad enables you to assign another gateway to your PC when DHCP server offers an IP to your PC 3 3 1 4 Wireless Setting Wireless settings allow you to set the wireless configuration items able or disable wireless function z Wireless The user can en ...

Страница 34: ...ffers safe and easy way z Network ID is used for ide freely over this product and other Access Points that have the same Network ID The factory setting is airlive z SSID Broadcast The router will Broadca wireless clients can know how many AP devices by scanning function in the network Therefore this function is disabled the wireless clients can not find the device from beacons z Chann The radio ch...

Страница 35: ...802 11 WDS it is possible to wirelessly connect Access Points and in doing so extend a wired infrastructure to locations where cabling is not possible or inefficient to implement z Security privacy algorithm you want Enabling the security can protect your data Select the data while it is transferred from one station to another There are several security types to use ...

Страница 36: ...3 Making Configuration AirLive WN 220R User s Manual 32 WEP nable the 128 or 64 bit WEP key security please select one WEP key to be When you e used and input 26 or 10 hexadecimal 0 1 2 8 9 A B F digits ...

Страница 37: ...02 1X function is Check Box enabled the Wireless user must authenticate to this router first to use the Network service RADIUS Server 2 1X server s domain name RADIUS server and this router This key value is consistent with IP address or the 80 RADIUS Shared Key Key value shared by the the key value in the RADIUS server ...

Страница 38: ... WN 220R User s Manual 34 WPA PSK Select Encryption and Pre share Key Mode imal 0 1 2 8 9 A B F digits If ASCII If you select HEX you have to fill in 64 hexadec the length of pre share key is from 8 to 63 Fill in the key Ex 12345678 ...

Страница 39: ...is ervice Check Bo enabled the Wireless user must authenticate to this router first to use the Network s RADIUS Server IP address or the 802 1X server s domain name Select Encryption and RADIUS Shared Key is router This key value is consistent with Key value shared by the RADIUS server and th the key value in the RADIUS server ...

Страница 40: ...rLive WN 220R User s Manual 36 WPA2 PSK AES Select Pre share Key Mode ll in 64 hexadecimal 0 1 2 8 9 A B F digits If ASCII If you select HEX you have to fi the length of Pre share key is from 8 to 63 Fill in the key Ex 12345678 ...

Страница 41: ...1 2 8 9 A B F digits er This key value is consistent with When the WPA function is enabled the Wireless user must a to use the Network service RADIUS Server IP address or the 802 1X server s domain name Select RADIUS If you select HEX you have to f If ASCII the length of Pre share key is from 8 to 63 Key value shared by the RADIUS server and this rout the key value in the RADIUS server ...

Страница 42: ...SK The router will detect automatically which Security type the client uses to encrypt ill in 64 hexadecimal 0 1 2 8 9 A B F digits Select Pre share Key Mode If you select HEX you have to f If ASCII the length of Pre share key is from 8 to 63 2 Fill in the key Ex 12345678 ...

Страница 43: ...decimal 0 1 2 8 9 A B F digits If ASCII this router This key value is consistent with When the WPA function is enabled the Wireless user must a to use the Network service RADIUS Server The router will detect automatically which Sec uses to encrypt IP address or t Select RADIUS Shared Key If you select HEX you have to fi the length of Pre share key is from 8 to 63 Key value shared by the RADIUS ser...

Страница 44: ...aking Configuration AirLive WN 220R User s Manual 40 Wireless Client List z 3 1 5 Change Password 3 You can change Password here We strongly recommend you to change the system password for security reason ...

Страница 45: ...Rules 3 3 3 2 1 Virtual Server This product s NAT firewall filters out unrecognized packets to protect your Intranet so all hosts behind this product are invisible to the outside world If you wish you can make some of them accessible by enabling the Virtual Server Mapping ...

Страница 46: ...the inbound packets sent to the specified port lect your application and click Copy to Internet telephony etc Because of the firewall function these applications cannot work with a pure NAT router The Special Applications feature allows some of these applications to work with this product If the mechanism of Special Applications fails to make an application work try setting your computer as the DM...

Страница 47: ... applications NOTE This feature should be used only when needed z Non standard FTP port You have to configure this item if you want to access an FTP server whose port number is game console produced by Microsoft Corporation Please enable this pports this function If the OS supports this function enable it like not 21 This setting will be lost after rebooting z Xbox Support The Xbox is a video func...

Страница 48: ... 220R User s Manual 44 3 3 2 4 IPCamera PnP This function will automatically search your AirLive IP Camera that connects to the same LAN with the router With this function you can get the information of your IP camera faster and easier ...

Страница 49: ...3 Making Configuration 45 AirLive WN 220R User s Manual 3 3 3 Security Settings 3 3 3 1 Packet Filters ...

Страница 50: ...e Rule For source or destination IP address you can define a single IP address 4 3 2 1 or a range of IP addresses 4 3 2 1 4 3 2 254 An empty implies all IP addresses For source or destination port you can define a single port 80 or a range of ports 1000 1999 Add prefix T or U to specify TCP or UDP protocol For example T80 U53 U2000 2999 No prefix indicates both TCP and UDP are defined An empty imp...

Страница 51: ...47 AirLive WN 220R User s Manual Example 1 1 2 3 100 1 2 3 149 Remote hosts are allow to send mail port 25 and browse the Internet port 80 1 2 3 10 1 2 3 20 Remote hosts can do everything block nothing Others are all blocked ...

Страница 52: ...rything except read net news port 119 and transfer files via FTP port 21 behind Router Server Others are all allowed After Inbound Packet Filter setting is configured click the save button z Outbound Filter To enable Outbound Packet Filter click the check box next to Enable in the Outbound Packet Filter field ...

Страница 53: ...68 12 254 192 168 12 100 192 168 12 149 Located hosts are only allowed to send mail port 25 receive mail port 110 and browse Internet port 80 port 53 DNS is necessary to resolve the domain name 192 168 12 10 192 168 12 20 Located hosts can do everything block nothing Others are all blocked ...

Страница 54: ...mple 2 Router LAN IP is 192 168 12 254 192 168 12 100 and 192 168 12 119 Located Hosts can do everything except read net news port 119 and transfer files via FTP port 21 Others are allowed After Outbound Packet Filter setting is configured click the save button ...

Страница 55: ...g DNS Query Check if you want to log the action when someone accesses the specific URLs z Privilege IP Addresses Range Setting a group of hosts and privilege these hosts to access network without restriction z Domain Suffix A suffix of URL to be restricted For example com xxx com z Action When someone is accessing the URL met the domain suffix what kind of action you want Check drop to block the a...

Страница 56: ...include www msn com will be blocked and the action will be record in log file URL include www sina com will not be blocked but the action will be record in log file URL include www baidu com will be blocked but the action will not be record in log file IP address x x x 1 x x x 99 can access Internet without restriction ...

Страница 57: ...or org etc while URL Blocking require user to input a keyword only In other words Domain filter can block specific website while URL Blocking can block hundreds of websites by simply a keyword z URL Blocking Enable Checked if you want to enable URL Blocking z URL If any part of the Website s URL matches the pre defined word the connection will be blocked For example you can use pre defined word se...

Страница 58: ...ve WN 220R User s Manual 54 z Enable Checked to enable each rule In this example URL include msn will be blocked and the action will be record in log file URL include sina will be blocked but the action will be record in log file ...

Страница 59: ... clients can connect to this device If a client is denied to connect to this device it means the client can t access to the Internet either Choose allow or deny to allow or deny the clients whose MAC addresses are not in the Control table please see below to connect to this device z Association control Check Association control to enable the controlling of which wireless client can associate to th...

Страница 60: ...l is checked check C will allow the corresponding client to connect to this device C When Association control is checked check A will allow the corresponding client to associate to the wireless LAN A In this page we provide the following Combobox and button to help you to input the MAC address You can select a specific client in the DHCP clients Combobox and then click on the Copy to button to cop...

Страница 61: ...to the wireless LAN Clients 1 and 3 have fixed IP addresses either from the DHCP server of this device or manually assigned ID 1 00 12 34 56 78 90 192 168 12 100 ID 3 00 98 76 54 32 10 192 168 12 101 Client 2 will obtain its IP address from the IP Address pool specified in the DHCP Server page or can use a manually assigned static IP address If for example client 3 tries to use an IP address diffe...

Страница 62: ...istration If the specified IP address is 0 0 0 0 any host can connect to this product to perform administration task You can use subnet mask bits nn notation to specified a group of trusted IP addresses For example 10 1 2 0 24 NOTE When Remote Administration is enabled the web server port will be shifted to 88 You can change web server port to other port too z Administrator Time out The time of no...

Страница 63: ...ck comes from the Internet Currently the router can detect the following DoS attack SYN Attack WinNuke Port Scan Ping of Death Land Attack etc z VPN PPTP and IPSec Pass Through Virtual Private Networking VPN is typically used for work related networking For VPN tunnels the router supports IPSec Passthrough and PPTP Passthrough 3 3 4 Advanced Settings ...

Страница 64: ...Select a NTP time server to consult UTC time z Time Zone Select a time zone where this device locates z Set Date and Time manually Selected if you want to Set Date and Time manually z Set Date and Time manually Selected if you want to Set Date and Time manually z Function of Buttons Sync Now Synchronize system time with network time server Daylight Saving Set up where the location is ...

Страница 65: ...ll be sent to Check Enable to enable this function z E mail Alert Enable Check if you want to enable Email alert send syslog via email z SMTP Server IP and Port Input the SMTP server IP and port which are concreted with If you do not specify port number the default value is 25 For example mail your_url com or 192 168 1 100 26 z Send E mail alert to The recipients are the ones who will receive thes...

Страница 66: ...dress which changes each time you connect your Internet service provider Before you enable Dynamic DNS you need to register an account on one of these Dynamic DNS servers that we list in provider field To enable Dynamic DNS click the check box next to Enable in the DDNS field Next you can enter the appropriate information about your Dynamic DNS Server You have to define z Provider z Host Name z Us...

Страница 67: ...h to enable SNMP function If Local is checked this device will response request from LAN If Remote is checked this device will response request from WAN z Get Community Setting the community of GetRequest your device will response z Set Community Setting the community of SetRequest your device will accept IP 1 IP 2 IP 3 IP 4 Input your SNMP Management PC s IP here User has to configure to where th...

Страница 68: ... physical interface address to use for outgoing IP data grams If you have more than one routers and subnets you will need to enable routing table to allow packets to find proper routing path and allow different subnets to communicate with each other Routing Table settings are settings used to setup the functions of static z Dynamic Routing Routing Information Protocol RIP will exchange information...

Страница 69: ... Configuration on NAT Router Destination SubnetMask Gateway Hop Enabled 192 168 1 0 255 255 255 0 192 168 123 216 1 ˇ 192 168 0 0 255 255 255 0 192 168 123 103 1 ˇ So if for example the client3 wanted to send an IP data gram to 192 168 0 2 it would use the above table to determine that it had to go via 192 168 123 103 a gateway and if it sends Packets to 192 168 1 11 will go via 192 168 123 216 Ea...

Страница 70: ... can set the schedule time to decide which service will be turned on or off Select the enable item Press Add New Rule You can write a rule name and set which day and what time to schedule from Start Time to End Time The following example configure ftp time as everyday 14 10 to 16 20 ...

Страница 71: ...e Selected if you want to Enable the Scheduler z Edit To edit the schedule rule z Delete To delete the schedule rule and the rule of the rules behind the deleted one will decrease one automatically Schedule Rule can be applied to Virtual server and Packet Filter for example ...

Страница 72: ...3 Making Configuration AirLive WN 220R User s Manual 68 Example1 Virtual Server Apply Rule 1 ftp time everyday 14 20 to 16 30 ...

Страница 73: ...3 Making Configuration 69 AirLive WN 220R User s Manual Example2 Packet Filter Apply Rule 1 ftp time everyday 14 20 to 16 30 3 3 5 Toolbox ...

Страница 74: ...3 Making Configuration AirLive WN 220R User s Manual 70 3 3 5 1 View Log You can View system log by clicking the View Log button ...

Страница 75: ...ou can upgrade firmware by clicking Firmware Upgrade button 3 3 5 3 Backup Setting You can backup your settings by clicking the Backup Setting button and save it as a bin file Once you want to restore these settings please click Firmware Upgrade button and use the bin file you saved ...

Страница 76: ...or Wake on LAN Wake on LAN is a technology that enables you to power up a networked device remotely In order to enjoy this feature the target device must be Wake on LAN enabled and you have to know the MAC address of this device say 00 11 22 33 44 55 Clicking Wake up button will make the router to send the wake up frame to the target device immediately z Domain Name or IP Address for Test Allow yo...

Страница 77: ...and the led is also light A First make sure that which port is plugged If the cable is in the WAN port please change to plug in LAN port 1 or LAN port 4 Then please check if the Pc gets ip address from Router Use command mode as below If yes please execute Browser like Mozilla and key 192 168 123 254 in address If not please ipconfig release then ipconfig renew Whatever I setup the pc can not get ...

Страница 78: ...o use Recovery mode Refer to Q3 and Q4 Status flashes very fast while powering on Maybe the router is the recovery mode and please refer to Q4 3 How to reset to factory default A Press Wireless on off and WPS button simultaneously about 5 sec Status will start flashing about 5 times remove the finger The RESTORE process is completed 4 Why can I not connect Internet even though the cables are plugg...

Страница 79: ...sign one or two in dns item How do I connect router by using wireless 1 How to start to use wireless A First make sure that you already installed wireless client device in your computer Then check the Configuration of wireless router The default is as below About wireless client you will see wireless icon Then click and will see the AP list that wireless client can be accessed If the client can no...

Страница 80: ...t you will want to connect If successfully the computer will show And get IP from router 2 When I use AES encryption of WPA PSK to connect even if I input the correct pre share key A First you must check if the driver of wireless client supports AES encryption Please refer to the below ...

Страница 81: ...s to check if the driver of wireless client supports AES encryption 3 When I use wireless to connect the router but I find the signal is very low even if I am close to the router A Please check if the wireless client is normal first If yes please send the unit to the seller and verify what the problem is ...

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