Troubleshooting
7
PROBLEM:
Power Light is OFF
POSSIBLE CAUSES
a. Unit is not plugged in
b. No power at outlet
POSSIBLE SOLUTIONS
a. Plug in power cable
b. Check circuits, fuses, or try a different outlet
PROBLEM:
Weak or No mist output
POSSIBLE CAUSES
a. No water in at least one of tanks
b. Unit is not level
c. White Dust on Ultrasonic Nebulizer
and/or Water Sensor
d. Blower not operating
e. Water temperature is too low
f. Ultrasonic Nebulizer is not operating
POSSIBLE SOLUTIONS
a. Fill at least one of the tanks with water and
wait 10 – 15 minutes
b. Place unit on level surface
c. Clean humidifier per instructions
d. Ensure there is enough water in Base
to activate Water Sensor
e. Set output to High and wait for
10 – 15 minutes
f. See Warranty
PROBLEM:
Peculiar Odor
POSSIBLE CAUSES
a. If new unit
b. Dirty Water Tanks or old water in tanks
c. Minerals in well water or hard water
POSSIBLE SOLUTIONS
a. Gently wipe the Base with a soft damp cloth
b. Empty old water and clean Water Tanks per
instructions
c. Use filtered, distilled, cold boiled or bottled water
PROBLEM:
White Dust on unit or nearby furniture
POSSIBLE CAUSE
a. Hard water used
POSSIBLE SOLUTION
a. Use filtered, distilled, cold boiled or bottled water
PROBLEM:
Condensation forms
around humidifier or windows
POSSIBLE CAUSES
a. Mist output is set too high for the room size
b. Direction of Directional Mist Nozzle
POSSIBLE SOLUTIONS
a. Decrease the mist output
b. Change direction of the Directional Mist Nozzle
PROBLEM:
Water is leaking
POSSIBLE CAUSES
a. Tank Caps are not properly attached
b. Water Tanks are not properly seated
c. Unit is not on level surface
POSSIBLE SOLUTIONS
a. Follow #5 on page 4 “Filling the Water Tanks”
b. Follow #6 on page 4 “Filling the Water Tanks”
c. Place on level surface
PROBLEM:
Remote Control does not work
POSSIBLE CAUSES
a. Battery may be low or needs to be replaced
POSSIBLE SOLUTIONS
a. Replace battery
