Troubleshooting
PROBLEM:
Weak or No mist output
POSSIBLE CAUSES
a. No water in Water Reservoir
b. Unit is not level
c. White Dust on Ultrasonic Nebulizer and/or
Water Sensor
d. Blower not operating
e. Water temperature too low
f. Wrong Power Adaptor
g. Ultrasonic Nebulizer not operating
h. Base has too much water inside
POSSIBLE SOLUTIONS
a. Place water bottle on and wait up to 10 minutes
b. Place unit on level surface
c. Clean humidifier per instructions
d. Ensure there is enough water in the Base to
activate the Water Sensor
e. Set output to High and wait for
10 – 15 minutes
f. Use only DC18V Power Adaptor (included)
g. See Warranty
h. Turn OFF the unit, unplug and pour out the water
in the Base, then refill
PROBLEM:
Peculiar Odor
POSSIBLE CAUSES
a. If new unit
b. Dirty water bottle or old water in unit
c. Old bottle
d. Minerals in well water or hard water
POSSIBLE SOLUTIONS
a. Gently wipe the Base with a soft damp cloth
b. Empty old water and clean Water Reservoir
per instructions
c. Change to new water bottle
d. Use filtered, distilled, cold boiled or bottled water
PROBLEM :
White Dust on unit or nearby furniture
POSSIBLE CAUSE
a. Hard water used
POSSIBLE SOLUTION
a. Use filtered, distilled, cold boiled or bottled water
PROBLEM:
Condensation forms around humidifier
POSSIBLE CAUSES
a. Mist output is set too high
POSSIBLE SOLUTIONS
a. Decrease mist output
PROBLEM:
Water is leaking
POSSIBLE CAUSES
a. Water Bottle Adaptor is not properly attached or
water bottle not properly attached
b. Unit is not on level surface
POSSIBLE SOLUTIONS
a. Follow #3 on page 4 “Attaching The Water Bottle”
b. Place on level surface
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