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Air-Care DuctMaster
Troubleshooting Guide
(Continued)
Symptom
Possible Causes
Suggested Action
Remote does not operate
Brush
1. Be sure Handheld Remote is
pointed at the Remote Receiver
sensor on the top of the case.
2.
Check that the Red indicator on
the
Handheld remote flashes
(Once) when The RED Power
Button or when the either of the
FWD/REV Buttons are pushed.
The Other buttons may not
flash, that is normal.
3. Is Power Cord #1 Plugged in to a
good power outlet?
•
Locate the DuctMaster so the remote has
an unobstructed view of the sensors.
•
If the red LED does not flash, replace the
battery in the remote.
•
The remote module is powered by Power
Cord #1, plug it into a known good outlet
Brush & hose cannot be
inserted far enough into duct.
1. Duct is too small for hose (Less
than 2” wide opening).
2. Duct makes two 90
°
turns in less
than 12 inches.
Be sure you are using the 1 ½” X 35’
Hose, Brush and Motor Assembly
•
Try to access the duct from another
opening.
Brush Motor does not turn.
1. Electronic Torque control shut
down brush motor power.
2. There was a power loss in the
building or a power surge.
3. Motor Connectors have come
loose.
4. NEW High Lift Brush used in older
unit without 2-Speed Motor or
New machine set to LOW
•
Unplug Power Cords for 30 seconds, and
then plug in Power Cords again
•
Be sure the Brush Switch on the Panel is
OFF. Try using the
handheld
remote
again.
•
Be sure Brush Power Cable is fully
inserted into the Connector on the front of
the DuctMaster
•
Use Brush with thinner bristles or Be sure
that the Motor Panel Switch is on HI.
There are holes in the red
vacuum hose.
1. The “crush proof” hose is very
durable, but if it is pulled
excessively hard, it can separate
at the grooves.
•
Call Air-Care for an RMA to have the
cable housing repaired or replaced.
•
Call Air-Care 800-322-9919 or
702-454-5515 [email protected]
