8
Note: Before formatting the device, please backup the file so as not to lose any files.
Help and Troubleshooting
Can’t turn on the player
Please check whether the player is run out of power, connect the player to an adapter
and try again after charging.
Can’t charge the battery
-
Disconnect the player, and then reconnect it.
-
Charge the battery under an proper temperature within the range of 5
℃
(41
℉
) to
35
℃
(95
℉
).
-
Turn on the computer.
Can’t download files from computer
-
Please confirm whether it’s connected properly;
-
Please check whether the storage space of the internal memory is full;
-
Please check whether the USB cable is damaged.
Can’t recognize the player when connected to the computer via USB cable.
-
Disconnect the player, wait for a few minutes, and then reconnect it.
-
Disconnect the player, restart the computer. Then reconnect the player.
-
Connect your player to another USB port on your computer.
-
If the player has not been used for a long period of time, charge the player for
about 10 minutes, after which it should start operating normally again.
Содержание H9
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