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Agilent VPD Request for Return
Vacuum Products Division
Instructions for returning products
Dear Customer,
Please follow these instructions whenever one of our products needs to be returned.
Complete the attached Request for Return form and send it to Agilent Technologies (see below), taking particular
care to include the completed Health and Safety declaration Section. No work can be started on your unit until we
receive a completed copy of this form.
After evaluating the information, Agilent Technologies will provide you with a Return Authorization (RA) number via
email or fax, as requested.
Note: Depending on the type of return, a Purchase Order may be required at the time the Request
for Return is submitted. We will quote any necessary services (evaluation, repair, special cleaning, eg).
Product preparation
o
Remove all accessories from the core product (e.g. inlet screens, vent valves).
o
Prior to shipment and if applicable for your product, drain any oils or other liquids, purge or flush all gasses, and
wipe off any excess residue.
o
If ordering an Advance Exchange product, please use the packaging from the Advance Exchange to return the
defective product.
o
Seal the product in a plastic bag, and package product carefully to avoid damage in transit. You are responsible
for loss or damage in transit.
o
Include a copy of the Health and Safety Declaration in the shipping documentation on the outside of the shipping
box of your returning product.
o
Clearly label package with RA number. Using the shipping label provided will ensure the proper address and RA
number are on the package. Packages shipped to Agilent without a RA clearly written on the outside cannot be
accepted and will be returned.
o
Return only products for which the RA was issued.
Shipping
o
Ship to the location specified on the printable label, which will be sent, along with the RA number, as soon as
we have received all of the required information. Customer is responsible for freight charges on returning
product.
o
Return shipments must comply with all applicable Shipping Regulations (IATA, DOT, ADR, etc.) and carrier
requirements.
RETURN THE COMPLETED REQUEST FOR RETURN FORM TO YOUR NEAREST LOCATION:
EUROPE:
NORTH AMERICA:
PACIFIC RIM:
Fax:
00 39 011 9979 330
Fax Free:
00 800 345 345 00
Toll Free:
00 800 234 234 00
Fax:
1 781 860 9252
Toll Free: 800 882 7426, Option 3
Please visit our website for
individual office information
http://www.agilent.com
