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Vacuum Products Division
Terms and conditions
TERMS AND CONDITIONS
Please read the terms and conditions below as they apply to all returns and are in addition to the Agilent Technologies
Vacuum Product Division – Products and Services Terms of Sale.
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Unless otherwise pre-negotiated, customer is responsible for the freight charges for the returning product. Return shipments
must comply with all applicable Shipping Regulations (IATA, DOT, etc.) and carrier requirements.
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Agilent Technologies is not responsible for returning customer provided packaging or containers.
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Customers receiving an Advance Exchange product agree to return the defective, rebuildable part to Agilent Technologies
within 15 business days. Failure to do so, or returning a non-rebuildable part (crashed), will result in an invoice for the non-
returned/non-rebuildable part.
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Returns for credit toward the purchase of new or refurbished Products are subject to prior Agilent approval and may incur a
restocking fee. Please reference the original purchase order number.
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Units returned for evaluation will be evaluated, and a quote for repair will be issued. If you choose to have the unit repaired,
the cost of the evaluation will be deducted from the final repair pricing. A Purchase Order for the final repair price should be
issued within 3 weeks of quotation date. Units without a Purchase Order for repair will be returned to the customer, and the
evaluation fee will be invoiced.
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Products returned that have not been drained from oil will be disposed.
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A Special Cleaning fee will apply to all exposed products
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If requesting a calibration service, units must be functionally capable of being calibrated.
