
5-4
Reference
In Case of Difficulty
If
“~known”
is still displayed, the mainframe may need to have the latest
operating system firmware installed. Options 001 and 002 provide this
firmware on a 3.5 inch diskette. To load new firmware, follow the
instructions provided with this diskette. If you do not have the optional
diskette, contact your local Agilent Technologies service office (refer to
“Agilent Technologies Service Offices” on page 5-19).
If the mainframe firmware is current and the plug-in module is correctly
installed, then the memory contents of the plug-in module are corrupt.
Contact a qualified service department.
If all of the above steps check out okay, and the plug-in module still does not
operate properly, then the problem is beyond the scope of this book. Return
the plug-in module to a qualified service department.
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