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I am missing my drain line, where is it?
Drain line is not included, since every installation is different and will require different
lengths, styles, and sizes of drain line.
I am missing my gravel, where is it?
Most standard softeners do not require gravel, though fine mesh (Iron Pro) systems or very
large systems will. If your system requires gravel, since most systems are shipped loaded or
partially loaded the gravel will already be in the tank. If your system is unloaded, gravel will
typically be in a small bag either in it’s own box or packaged with other components. Gravel
will appear like small rocks, the exact kind and amount will depend on your system.
I have multiple bags of media that look different, what do I do?
If you purchased only one system then you should use all of it to fill the tank, as long as you
do not over fill it (systems are typically around 1/2 full. Sometimes the same media will be
packaged in different bags, this is not uncommon. If you have more than one system you can
use the simple guide below to help identify the most common medias. If you are unsure what
you have feel free to contact us to ensure you place the media in the correct tank.
Resin - Used in softeners - Small beads, similar to wet sand, various colors
KDF Media - Additive on some softeners - Gold or dark brown flakes
Carbon/Catalytic carbon - Used in stand alone system, Air Injection Gold systems, and some
combo systems - Black media, fairly lightweight, similar to finely crushed charcoal
Filox/Mang-Ox - Used in stand alone system and Air Injection Platinum system -Heavy, dark
media that looks like finely crushed rock
Calcite/Corosex - Used in pH systems - Small white granules
Chemsorb/Filter-Ag/Turbidex - Used in sediment tanks and Air Injection Silver systems -
Small whitish to yellowish chunks similar to small pebbles
My polyglass tank arrived and sits crooked, what do I do?
The black boot on the bottom of the tank may get knocked out of alignment during shipment.
If your tank is a bit tilted, pick the tank up 2–3 inches (5–8 cm) off the floor and drop it gently
but firmly down, favoring the side that needs to be adjusted to make the tank stand straight.
Preinstallation Preparation
The riser tube is off-center or more than 1/3-inch above the tank, how do I fix this?
On loaded and partially loaded systems, the riser tube may get pushed off-center during
shipping. This is fine, and when screwing on the control head just ensure the riser feeds into
the pilot hole and it will correct itself.
If your riser tube sticks out more than 1/3-inch above
the top of the tank you will need to correct it. There
are a few ways to do this.
--You can replace the shipping cap and tighten it down as much as possible, then lay the tank
on its side and roll it back and forth a few times to get the media to shift and let the riser
return to the correct position.
--Using a hose, run water into the riser tube and gently push down on it as the water pushes
the media away from the riser tube.
--After filling the tank above the media level, you can blow into the riser tuber (or use an air
compressor) to create air around the riser tube allowing you to gently push it back down into
position.
Do not cut your riser tube!
