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Troubleshooting guide
Q. The unit will not ring the handset.
A. Try re-coding the handset and transmitter as per instructions.
- Check push button wiring to the transmitter with multi-meter.
-Check power cable distance from power adaptor to transmitter is less than 4 metres.
Q. The person on the handset can hear interference on the call.
A. Check cable distance between the speech unit and transmitter. Shorten this if possible.
-Check cable used between the speech unit and transmitter is screened CAT5.
-Check that the screen of the CAT5 is connected to ground in the transmitter as per wiring
instructions.
Q. Keypad code not operating the gate or door
A. Check if the corresponding relay indicator light comes on. If it does, then the fault is either a
power problem with excessive cable run, or wiring. If the relay can be heard clicking, then it is a
wiring problem. If a click cannot be heard, then it is likely a power problem. If the light does not
activate and the keypad emits an error tone, then the issue is likely a programming error.
Q. My handset will not recode
Try the process again. If it still does not work, delete the code from the transmitter. To delete
code, press the code button for 3 seconds and release. Then press it 7 times after which a tone
should be heard. Then press another 7 times. Now try re-coding the handset again as per the
procedure.
Q. Range problem
– Handset works beside the intercom, but not from inside the building
A. Check that the power cable to the transmitter is within guidelines and is heavy enough gauge.
Insufficient power cabling will reduce transmission power! Check that there are not excessive
objects blocking the signal, like large dense shrubs, vehicles, foil lined wall insulation etc. Try to
achieve line of sight between both devices.
Q. No speech in either direction
A. Check CAT5 wiring between speech panel and transmitter. Disconnect, re-strip cables and re-
connect again.
Q. Handset will not charge
A. Try replacing both batteries with equivalent Ni-Mh batteries firstly. It is possible to have a dead
cell in a battery which can prevent both batteries from charging.
-Check for contamination or grease on the charging pins at the base of the handset (gently
scratch with screwdriver or wire wool).
Q. The unit will not power up / there is a short circuit on the power supply
A. This can be caused by the inbuilt surge protection being short circuited due to a surge, over
voltage, or wiring fault. Disconnect all wiring, check, and re-wire again. If the fault still appears,
contact your dealer for service.
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