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WARRANTY INFORMATION
LIMITED 2 YEAR WARRANTY
Customer should not repackage and ship the Sanctuairy Mini EM unit due
to possibility of irreparable damage. For warranty service, please contact
your local Aerus franchise for the address of the nearest service center or call
Customer Service at 800-572-0502.
WHAT IS COVERED BY THIS WARRANTY
We warrant the Sanctuairy Mini EM to the Customer, subject to the conditions
below, against defects in workmanship or material, provided that the
products are returned to a service location within the following time periods:
• Sanctuairy Mini EM (excluding the ActivePure cell and lamp) within two (2)
years of date of purchase.
• ActivePure cell and Lamp within one (1) year of date of purchase if the
Sanctuairy Mini EM is connected to a power source where the ActivePure
cell is “ON” 100% of the time. If the Sanctuairy Mini EM is connected to the
fan circuit where the ActivePure cell cycles “ON and OFF” with the system
fan, the ActivePure cell is only covered by a ninety (90) day warranty from
date of purchase.
INSTALLATION AND MAINTENANCE REQUIREMENTS
This warranty is expressly conditioned upon proper installation, operation,
cleaning and maintenance, all in accordance with the Owner’s Manual. Failure
to meet any of these requirements will void this warranty. This unit must be
installed by a licensed HVAC contractor. Servicing of your Sanctuairy Mini EM
by parties other than our authorized representatives and/or using parts other
than genuine parts will also void this warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact their local Aerus franchise and provide proof of
purchase within the above time periods. We will repair or replace and return
the product, without charge and within a reasonable period of time, subject
to the conditions herein, if its examination shall disclose any part to be
defective in workmanship or material. If we, in our discretion, are unable to
repair the product after a reasonable number of attempts, we will provide
either a refund of the purchase price or a replacement unit, at the company’s
option. We reserve the right to inspect and/or require confirmation of
installation method.
WHAT IS NOT COVERED BY THIS WARRANTY
Ordinary wear and tear shall not be considered a defect in workmanship
or material. These warranties do not apply for loss or damage caused by
accident, fire, abuse, misuse, improper installation, leaking, modification,
misapplication, or by any repairs other than those provided by our authorized
Service Center. This warranty is non-transferable.
MISSING SERIAL NUMBERS AND UNAUTHORIZED CHANNELS
If a valid serial number is missing from the product, the warranty will be
voided. Sanctuairy products are for sale through authorized Aerus franchises
only. Warranties are voided if a product is purchased through unauthorized
channels; this includes websites that are not authorized to use Sanctuairy’s
trademarked names, images and logos as well as Internet auction sites (e.g.
eBay and craigslist). The only approved company sponsored or independent
internet site for Beyond by Aerus products is www.beyondbyaerus.com.
To confirm warranty coverage prior to purchasing a product, contact Beyond
by Aerus at 800-572-0502 with the serial number located on the side of
the ballast.
EXCLUSION OF OTHER WARRANTIES AND CONDITIONS
EXCEPT AS PROVIDED HEREIN, WE MAKE NO REPRESENTATION OR WARRANTY
OF ANY KIND. ALL OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM BREACH OF EXPRESSED OR IMPLIED
WARRANTIES, CONDITIONS, GUARANTEES OR REPRESENTATIONS, BREACH
OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY. Such excluded
damages include, but are not limited to, loss of profits or revenue, and loss of
the use of the products, and any loss caused by leaks or other water damage.
FOR U.S. APPLICATION ONLY
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state. Some states do not allow limitations on
warranties, or on remedies for breach. In such states, the above limitations
may not apply to you.
FOR CANADIAN APPLICATION ONLY
Exclusion of Subsequent Owners: Except as otherwise required by applicable
legislation, this warranty is not transferable. This warranty gives you specific
legal rights and you may also have other rights which vary from province
to province. Some provinces and territories do not allow limitations on
warranties, or on remedies for breach. In such provinces or territories, the
above limitations may not apply to you. If any provision of this warranty or
part thereof is held by a court of competent jurisdiction to be invalid, illegal,
or unenforceable, the validity, legality and enforceability of the remaining
provisions or parts thereof will not in any way be affected or impaired within
the jurisdiction of that court. This entire warranty shall continue to be valid,
legal and enforceable in any jurisdiction where a similar determination has
not been made.
This warranty is provided by:
Aerus LLC
5420 LBJ Freeway, Suite 1010
Dallas, TX 75240
SERVICE
Every effort is made to ensure customers receive an up-to-date instructions
manual on the use of our products; however, from time to time, modifications
to our products may without notice make the information contained herein
subject to alteration. For the latest information, please visit our website.
