PROCEDURES FOR ISSUANCE OF A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER–
Notice
Advanced Engine Management Co.,
inc.
(“AEM”)
and its
affiliates,
shareholders,
directors,
officers,
agents,
representatives, successors and
assigns (collectively,
the
“AEM Parties”)
hold no responsibility
for
any
damage or injury that results from installation or misuse of any AEM products. Except for, to the extent
applicable to the products you have purchased, AEM’s 12
month limited warranty (see below), all AEM
products
are
provided “as is”
and the
AEM Parties expressly disclaim all warranties, whether express,
implied, statutory or otherwise. The AEM Parties specifically disclaim all implied warranties of
merchantability and fitness for a particular purpose, and all warranties arising from course of dealing,
course of performance, usage or trade practice.
Under no circumstances shall any AEM Party be liable to you or any other person or entity for any
damages of any amount or character (including, without limitation, any general, indirect, special, incidental,
exemplary, consequential or punitive damages) arising out of, related to, or in connection with (1) your
installation of any AEM products or (2) your misuse of any AEM products. In no event shall any AEM Party
be liable to you or any other person or entity for any lost or corrupted data, lost profits, lost revenues, loss
of use, diminution in value, loss of other intangibles or any special, incidental, indirect, exemplary, punitive
or consequential damages, whether arising out of breach of contract, tort (including negligence) or
otherwise, regardless of whether such damages were foreseeable and whether or not the AEM Parties
were advised of the possibility of such damages. Some jurisdictions may not allow the exclusion or
limitation of incidental or consequential damages, so the above exclusions shall only apply to the extent
permissible under applicable law.
12 Month Limited Warranty
AEM Performance Electronics warrants to the consumer that all AEM Electronics products will be free from defects in material and
workmanship for a period of twelve months from the date of the original purchase. Products that fail within this 12-month warranty
period will be repaired or replaced when determined by us that the product failed due to defects in material or workmanship. This
warranty is limited to the repair or replacement of the AEM Electronics part. This warranty applies only to the original purchaser of
the product and is non-transferable. All implied warranties shall be limited in duration to the said 12-month warranty period.
Improper use or installation, accident, abuse, unauthorized repairs or alterations performed by the user on any AEM Electronics
products voids this warranty.
In no event shall this warranty exceed the original purchase price of the AEM Electronics part nor shall AEM Electronics be
responsible for special, incidental or consequential damages or cost incurred due to the failure of this product.
AEM Electronics disclaims any liability for consequential damages due to breach of any written or implied warranty on all of its
products.
Warranty returns will only be accepted by AEM Electronics when accompanied by a valid Return Merchandise Authorization (RMA)
number and a dated proof of purchase. The product must be received by AEM Electronics within 30 days of the date the RMA is
issued. Warranty claims to AEM Electronics must be shipped to us prepaid (we recommend a shipping service with package
tracking capability). Once your package is received by our warranty and repairs department you will be notified and provided with
updates.
Please note that before AEM Electronics can issue an RMA for any product, it is first necessary for the installer or end-user to
contact our technical support team to discuss the problem. Most issues can be resolved over the phone. Under no circumstances
should a system be returned, or an RMA requested before our support team is contacted. This will ensure that if an RMA is needed
that our team is able to track your product through the warranty process.
You can reach our Tech Support Team for support on all AEM Electronics performance products by phone at 1-800-423-0046. To
contact us by email for engine management systems, email us at [email protected]. For all other products, email us at
AEM Electronics will not be responsible for products that are installed incorrectly, installed in a non-approved application, misused,
or tampered with. In the case of AEM Electronics Fuel Pumps, incorrect polarity (+&- wires crossed) will not be warranted. Proper
fuel filtration before and after the fuel pump is essential to fuel pump life. Any pump returned with contamination will not be
warranted.
PRODUCTS OUTSIDE OF WARRANTY PERIOD
Any AEM Electronics product, excluding discontinued products, can be returned for repair if it is out of the warranty period. There is
a minimum charge of $50.00 for inspection and diagnosis of AEM Electronics parts. Parts used in the repair of AEM Electronics
components will be extra. AEM Electronics will provide an estimate of repairs and must receive written or electronic authorization
from you before repairs are made to a product.
6/9/2020 –
Document Number: 10-8300-EV
© 2020 AEM Performance Electronics
