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What to do if...
Unsatisfactory washing results:
Too little detergent or unsuitable detergent has been
used.
• Increase the detergent quantity or use another one.
Stubborn stains have not been treated prior to
washing.
• Use commercial products to treat the stubborn
stains
.
The correct temperature was not selected.
• Check if you have selected the correct temperature.
Excessive laundry load.
• Reduce the laundry load.
Problem
Possible cause/Solution
The machine fills then empties
immediately:
The end of the drain hose is too low.
• Refer to relevant paragraph in «water drainage»
section.
The machine does not empty
and/or does not spin:
The drain hose is squashed or kinked.
E20
• Check the drain hose connection.
The drain filter is clogged.
E20
• Clean the drain filter.
An option/programme that ends with the water still
in the tub or eliminates all the spinning phases has
been selected.
• Select the draining or the spinning programme.
The laundry is not evenly distributed in the drum.
• Redistribute the laundry.
There is water on the floor:
Too much detergent or unsuitable detergent (creates
too much foam) has been used.
• Reduce the detergent quantity or use another one
.
Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this as
the water runs down the hose; check to see if it is
damp.
• Check the water inlet hose connection.
The drain hose is damaged.
• Replace it with a new one.
The cap on the emergency emptying hose has not
been replaced or the filter has not been properly
screwed in after cleaning action.
• Refit the cap on the emergency emptying hose or
screw the filter fully in.
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