WARNING!
We do not recommend using
the appliance until the
problem has been
completely fixed. Unplug the
appliance and do not plug it
in again until you are certain
that it operates correctly.
11.1 The product number
code (PNC)
If you contact an Authorised Service
Centre, you need to provide the product
number code of your appliance.
The PNC can be found on the rating
plate on the appliance door. You can
also check the PNC on the control panel.
Before checking the PNC, make sure the
appliance is in the programme selection.
1. Press and hold simultaneously
and
for about 3 seconds.
The display shows the PNC of your
appliance.
2. To exit the PNC presentation, press
and hold simultaneously and
for about 3 seconds.
The appliance returns to the programme
selection.
11.2 The washing and drying results are not satisfactory
Problem
Possible cause and solution
Poor washing results.
• Refer to "Daily use", "Hints and tips" and the basket
loading leaflet.
• Use more intensive washing programme.
• Activate the ExtraPower option to improve the washing
results of a selected programme.
• Clean spray arm jets and filter. Refer to "Care and
Cleaning".
Poor drying results.
• Tableware was left for too long inside the closed appli‐
ance. Activate AirDry to set the automatic opening of
the door and to improve the drying performance.
• There is no rinse aid or the dosage of rinse aid is not
sufficient. Fill the rinse aid dispenser or set the level of
rinse aid to a higher level.
• The quality of the rinse aid can be the cause.
• We recommend to use rinse aid always, even in com‐
bination with multi-tablets.
• Plastic items may need to be towel dried.
• The programme does not have the drying phase. Re‐
fer to "Programmes overview".
There are whitish streaks or
bluish layers on glasses and
dishes.
• The released quantity of rinse aid is too high. Adjust
the rinse aid level to a lower level.
• The quantity of detergent is too high.
There are stains and dry water
drops on glasses and dishes.
• The released quantity of rinse aid is not sufficient. Ad‐
just the rinse aid level to a higher level.
• The quality of the rinse aid can be the cause.
The interior of the appliance is
wet.
• This is not a defect of the appliance. Humid air con‐
densates on the appliance walls.
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