ERRORS & TROUBLESHOOTING
The table below is only a limited list. For the latest and complete section on
troubleshooting, FAQ and error guide please refer to the corresponding section on
our website or the Wellbeing App.
#
ISSUE
TROUBLESHOOTING
NOTES
1
The air purifier’s
alert icon is lit
If you have just bought the unit OR inserted new
filter(s), please ensure that the filter(s) are
positioned in the correct way for the RFID tags to be
read by the sensor (refer to point 6 within
ONBOARDING & SETUP section above).
Generally, the unit comes with a variety of
sophisticated sensors, electronics and other
electrical components and if one of these is
malfunctioning, you will see the alert icon on the
product UI light up. For more details on steps to
resolve, please head over to the Wellbeing App and
check for details whenever you see this icon lit.
Please have at hand
the unit’s PNC
and
SERIAL
number
when
calling
for
support.
2
The air purifier is
running at max
fan speed all the
time for extended
periods
If in MANUAL mode, please check the fan speed
slider on the product UI or within Wellbeing App and
adjust it to desired level.
If in SMART mode, please check air quality indicator
on the product UI or within Wellbeing App
–
if all PM
values are constantly showing 999-1000 without any
reduction then most likely the sensor is clogged.
Please use a vacuum cleaner to clean the sensor via
the sensor window
–
detailed instructions in
CLEANING, CARING & STORAGE section above.
The PM sensor in
the unit is highly
accurate and
sensitive and it is
normal for the
purifier to react to
poor air quality by
ramping up the
fan speed
–
to get
your indoor air
quality back to
safe levels.
17
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