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4. Troubleshooting
This chapter covers some common problems that user may encounter while accessing
the wireless router and some possible solutions for them. If you follow the suggested
instructions to configure the wireless router, but router still does not function properly, please
contact your local dealer for assistance.
Q1)
Cannot connect to the wireless router.
Ans:
Check the following.
a)
If the wireless router is properly installed, if LAN connections are OK, and if
wireless Router is powered on.
b)
Ensure that your PC and wireless router are on the same network segment.
c)
If your PC is set to “Obtain an IP Address automatically” (DHCP client), restart it.
d)
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address
within the range
192.168.10.2
to
192.168.10.254
and thus compatible with the
wireless router’s default IP Address of
192.168.10.1
. Also, the Network Mask
should be set to
255.255.255.0
to match the wireless router. In Windows, you
can check these settings by using “
Control Panel
Æ
Network
” to check the
“
Properties
” for the TCP/IP protocol.
Q2)
When I enter a URL or IP address I get a timed out error.
Ans:
A number of things could be causing this. Try the following troubleshooting steps.
a)
Check if other PCs work. If they do, ensure that your PCs IP settings are
correct. If using a fixed (static) IP address, check the Network Mask, Default
gateway, and DNS as well as the IP Address.
b)
If the PCs are configured correctly, but still not working, check the wireless
router. Ensure that it is connected and on. Connect to it and check its settings. If
you can’t connect to it, check the LAN and power connections.
c)
If the wireless router is configured correctly, check your Internet connection
(DSL/cable modem etc) to see that it is working correctly.
Q3)
Some applications do not run properly when using the wireless router.
Ans:
The wireless router processes the data passing through it, so it is not transparent.
Use the Special Applications feature to allow the use of Internet applications that do
not function correctly. For example, you can use DMZ function, this should work with
almost every application but there is a security risk since firewall is disabled and only
one PC can be used in this feature.
Q4)
My PC cannot locate the wireless router.
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