Advantech EPC-R3430, Руководство пользователя

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EPC-R3430 User Manual 18
4.1 Contact Information
Below is the contact information for Advantech customer service.
You can reach our service team through the website below. Our technical support
engineers will provide quick responses once the form is filled out: http://www.advan-
tech.com.tw/contact/default.aspx?page=contact_form2&subject=TeSupport
4.2 Global Service Policy
4.2.1 Warranty Policy
Below is the warranty policy for Advantech products:
4.2.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 years complete
and prompt global warranty service. Product defect in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 months regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
4.2.1.2 Repairs under Warranty
It is possible to obtain a replacement (Cross-Shipment) during the first 30 days of the
purchase, thru your original ADVANTECH supplier to arrange DOA replacement if
the products were purchased directly from ADVANTECH and the product is DOA
(Dead-on-Arrival). The DOA Cross-Shipment excludes any shipping damage, cus-
tomized and/or build-to-order products.
For those products which are not DOA, the return fee to an authorized ADVANTECH
repair facility will be at the customers' expense. The shipping fee for reconstructive
products from ADVANTECH back to customers' sites will be at ADVANTECH's
expense.
Region/Country Contact Information
America 1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free) 1300-308-531
China (Toll Free)
800-810-0345
800-810-8389
Sales@advantech.com.cn
India (Toll Free) 1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free)
080-363-9494
080-363-9495
Taiwan (Toll Free) 0800-777-111
Russia (Toll Free) 8-800-555-01-50