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User’s Guide
Return Material Authorization (RMA) Procedure
All claims must be submitted through the ADVAN website, whether in warranty
or out, first Buyer, distributor or OEM. End Users who have purchased through a
distributor or OEM, please contact the distributor or OEM.
http://www.advancorprma.com
Follow the instructions to receive an RMA number, shipping instructions and a
shipping label to be placed on the outside of the shipping container. A serial
number and a detailed reason for return are required.
In-transit damage is not covered by warranty. ADVAN will only pay for the return
shipment by surface transportation.
Returns without an RMA number will not be accepted.
For product support, please e-mail details of your inquiry including product model:
In Warranty
ADVAN or its ASC will repair or replace if defective in material or workmanship
without cost, for a period of eighteen (18) months, (LCD panels and touch screens
for a period of twelve (12) months) after the date of shipment.
Buyer must notify ADVAN or its ASC of the defect before expiration of the warranty
period, and request an RMA number. If the configuration has been modified in
any manner, the product must be returned to its original configuration before any
warranty service will be performed by ADVAN or its ASC. No goods are to be
returned to ADVAN or its ASC without prior authorization. Buyer will be responsible
for packaging (preferably original container) and shipping the defective goods to
ADVAN or its ASC, shipping charges prepaid.
ADVAN or its ASC will return the in warranty product, at no cost to the buyer.
