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Services
If you require assistance with the installation, operation, or application of your ADS Technologies,
Inc. product there are several options available to you as described in the technical support
section of this manual. Your primary source for information and assistance is always your
computer store or computer parts dealer. If your ADS product needs repair or replacement,
contact your dealer for on-site repair service.
The ADS Technologies technical support and customer service staff can aid in solving many
problems. Our technical support department is available to repair any ADS Technologies product.
You or your dealer must return products to our factory for repair or warranty replacement.
Return/Replacement:
If you need to return your ADS Technologies product you should return the product directly to the
dealer or store where you purchased the product. Each individual computer store or dealer sets
product returns policies for their customers. ADS Technologies, Inc. cannot be responsible for the
actions or policies set by our dealers. If you desire to return the product for a refund, you must get
the refund from the dealer or store you purchased the product from. If you purchased the product
directly from ADS please see the “Terms and Conditions of Sale” on the reverse side of your sales
invoice.
Returns to ADS Technologies, Inc. are for repair or warranty replacement only. If you need to
return product to ADS Technologies, Inc. for repair or replacement you must follow these steps.
1. Call our Technical Support department at (562) 926-4338 to obtain a Return Merchandise
Authorization (RMA) number.
2. The RMA number is valid for 30 days.
3. Ship the product to the ADS factory with the RMA number marked on the inside and outside of
the package. If there is no RMA number on the package or the RMA number has expired, the
shipment will be refused. ADS will not be liable for lost or mis-shipped products.
4. Replacement product cannot be shipped to you until the defective product has been received
by ADS.
5. Once the product is received at the factory it will be tested and then repaired or replaced.
6. Turn around time is approximately one week. A repaired or replacement product will be shipped
back to you.
Warranty:
This ADS Technologies, Inc. product comes with a One (1) year hardware warranty. ADS
Technologies, Inc. (ADS) warrants this product against defects in material and workmanship for a
period of One (1) year from the date of original purchase from ADS or an authorized ADS dealer.
This warranty applies only to the original purchase of the product and is not transferable. This
warranty does not cover any incompatibilities due to the user’s computer, hardware, software or
