63
LEC-BTS
Appendix A Technical Support
ADLINK Technology, Inc. provides a number of methods for contacting Technical Support listed
in Table A-1 below. Requests for support through Ask an Expert are given the highest priorities,
and usually will be addressed within one working day.
ADLINK Ask an Expert – This is a comprehensive support center designed to meet all
your technical needs. This service is free and available 24 hours a day through the
ADLINK web site at
http://askanexpert.adlinktech.com
. This includes a searchable
database of Frequently Asked Questions, which will help you with the common informa-
tion requested by most customers. This is a good source of information to look at first for
your technical solutions. However, you must register online if you wish to use the Ask a
Question feature.
ADLINK strongly suggests that you register with the web site. By creating a profile on the
ADLINK web site, you will have a portal page called “My ADLINK”, unique to you with access
to exclusive services and account information.
Personal Assistance – You may also request personal assistance by creating an Ask an
Expert account and then going to the Ask a Question feature. Requests can be submitted
24 hours a day, 7 days a week. You will receive immediate confirmation that your request
has been entered. Once you have submitted your request, you must log in to go to the My
Question area where you can check status, update your request, and access other fea-
tures.
Download Service – This service is also free and available 24 hours a day using the web
site link shown in Table A-1. For certain downloads such as technical documents and soft-
ware, you must register online before you can log in to this service.
Table A-1: Technical Support Contact Information
Method
Contact Information
Ask an Expert
http://askanexpert.adlinktech.com
Web Site
https://emb.adlinktech.com
Standard Mail
ADLINK Technology, Inc.
Address: 9F, No.166 Jian Yi Road, Zhonghe District
New Taipei City 235, Taiwan
ᄅקؑխࡉ৬ԫሁ
166
ᇆ
9
ᑔ
Tel:
+886-2-8226-5877
Fax:
+886-2-8226-5717
Email:
Ampro ADLINK Technology, Inc.
Address: 5215 Hellyer Avenue, #110
San Jose, CA 95138, USA
Tel:
+1-408-360-0200
Toll Free:
+1-800-966-5200 (USA only)
Fax:
+1-408-360-0222
Email:
ADLINK Technology (China) Co., Ltd.
Address:
Ϟ⍋Ꮦ⌺ϰᮄऎᓴ∳催⾥ᡔುऎ㢇䏃
300
ো
(201203)
300 Fang Chun Rd., Zhangjiang Hi-Tech Park
Pudong New Area, Shanghai, 201203 China
Tel:
+86-21-5132-8988
Fax:
+86-21-5132-3588
Email:
