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ADK-16300 Administrator guide

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·Frequency

How often to announce queue position and estimated hold time.

Note

: “0 seconds” means disabling the announcement.

·Announce Position

Announce position of caller in the queue

·Announce Hold Time

Enabling this option causes ADK-16300 to announce the hold time to the
caller periodicallybased on the frequency timer. Either yes or no; hold time
will not be announced if <1minute.

.Periodic Announcements

·Prompt

Select a prompt file to play periodically.

·Frequency

How often to announce a prompt to the caller.

·Events

If a caller presses the key while waiting in the queue, this setting selects
which actionshould process the key press.

·Fail over destination

Define the failover action. A failover occurs after the user reach the Queue
max wait time.

3.7.5Ring Groups

Ring groups can be configured to balance the call traffic for multiple users
and give callersa higher level of availability for incoming calls. Multiple ring
methods and voicemail aresupported.

Note

: Call forward(follow me) feature in extension page will not take effect

when it’s ringing as an agent.

Figure 3-7-5 Ring Grounps

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Содержание ADK-16300

Страница 1: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 1 99 ADK 16300 PURE IP PBX Administratorguide V1 0 Version 13 1 0 13 ADK SECURITY Co Ltd...

Страница 2: ...lationProcedure 9 2 2 1 Connect Drawing 9 3 WEB Interface Configuration 10 3 1 Access ADK 16300 unit 10 3 2 Parameters Configuration 11 3 3 System Information 12 3 3 1 System Information 12 3 3 2 Exte...

Страница 3: ...und Routes 42 3 6 5Parking Lot 46 3 6 6Time Groups 47 3 6 7General Preferences 49 3 7 PBX Inbound Call Control 51 3 7 1 Inbound Routes 51 3 7 2 Blacklist 56 3 7 3 IVR 56 3 7 4Queue 58 3 7 5Ring Groups...

Страница 4: ...pdate 86 3 10 3 Data Backup 87 3 10 4 Data Restore 87 3 10 5Password 88 3 10 6 Time Date 88 3 10 7 Reset 89 3 10 8Reboot 90 3 11 Phone Provisioning 90 3 11 1 General Settings 90 3 11 2 Phones 91 3 12...

Страница 5: ...ger organizations It isdesigned to bring enterprise grade Unified Communications andSecurity Protection in an easy to manage fashion 1 2 Product Features Alert Firewalls Blacklist HTTPS Call Back Inte...

Страница 6: ...he appearance of ADK 16300 shows as follow Figure 1 3 1 Front view of ADK 16300 Table 1 3 1Description of Front view Index Indicators Description 1 RUN On Starting Off Abnormal Blinking every0 5s Norm...

Страница 7: ...is in a call Alternately blinks Green and Red FXS port is ringing Alternately blinks Green and Red fast FXS port is in a call Figure 1 3 2Rear view of ADK 16300 Table 1 3 2Description of Rear view Ind...

Страница 8: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 8 99 1 4 Scenario of Application Application 1 Figure 1 4 1 Application 2 Figure 1 4 2...

Страница 9: ...allationNotice ADK 16300 adapts 12VDC Power adapter make sure AC power supplygrounded well to ensure the reliability and stability Notes incorrect power connection may damage power adapter and device...

Страница 10: ...ADK 16300 The ADK 16300 contains an embedded web server to set parameters by using the HTTP protocol We are strongly r e c o m m e n d to access device with Google Chrome or Firefox Browser 3 1 Acces...

Страница 11: ...d password are admin admin It is strongly recommended change the default password to a new password for system security 3 2 Parameters Configuration ADK 16300 WEB configuration interface consists of t...

Страница 12: ...ormation Table 3 3 1System Information Parameters Description MAC Address Displays the current MAC of the gateway for example 70 B3 D5 1B 3D 02 Network Current IP address and subnet mask of gateway DN...

Страница 13: ...ide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 13 99 3 3 2 Extensions Status Figure 3 3 2 Extensions Status 3 3 3 Trunk Status Figure 3 3 3Trunk Stratus Trunk Stat...

Страница 14: ...il message please refer to the LED indication of front panel Table 3 3 3 Trunk Status Parameters Description Status Shows the registration status of Trunk channel including registered and unregistered...

Страница 15: ...Subnet Mask and Default Gateway by manual Hostname Set the host name for ADK 16300 IP Address Set the IP Address for ADK 16300 It is recommended to configure a static IP address for ADK 16300 Subnet M...

Страница 16: ...ure 3 4 1 2WAN Configuration 3 4 2 VLAN Configuration A VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific c...

Страница 17: ...17 99 Table 3 4 2 Description of VLAN Configuration Parameter Description NO 1 Click the NO 1 you can edit the first VLAN over LAN IP Address Set the IP Address for ADK 16300 VLAN over LAN Subnet Mas...

Страница 18: ...he gateway can automatically find the network device on the samesegment But sometimes you don t want to usethis automatic mapping you d rather havefixed static associations between an IP address and a...

Страница 19: ...work traffic securely ADK 16300 supports OpenVPN Figure 3 4 4 VPN Configuration Table 3 4 4 Description of VPN Parameter Parameters Description Import VPN Configuration Files Import configuration file...

Страница 20: ...r network using domain names instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afrai...

Страница 21: ...Destination IP Address The destination network to be accessed to by ADK 16300 Subnet Mask Specify the destination network portion Gateway Define which gateway ADK 16300 will go through when access to...

Страница 22: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 22 99 3 4 7DHCP Server Figure 3 4 7DHCP Server...

Страница 23: ...PHONE COM AMIR KAVOSHPHONE COM ADKPBX 23 99 3 5 Trunks 3 5 1 Physical Trunks PSTN and GSM Trunks The public switched telephone network PSTN is the network of the world s public circuit switched teleph...

Страница 24: ...bel used to identify this trunk when listed in outbound rules incoming rules etc E g pstn113 Rxgain Used to modify the volume level of this trunk Normally this setting does not need to be changed Answ...

Страница 25: ...how many busy tones to wait for before disconnecting the call The default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the more time will be required to...

Страница 26: ...inistrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 26 99 Figure 3 5 1cGSM Trunks Edit 3 5 2 IP Trunk Peer to Peer Mode Figure 3 5 2 IP Trunk Figure 3 5 2a...

Страница 27: ...ddress 5060 is the standard port number used by SIP protocol Don t change this part if it is not required Transport This will be the transport method used by the SIP Trunk This method is given by the...

Страница 28: ...Trunk Parameters Description Trunk Name It describes the trunk for the ease of identification Type Choose the type of this trunk SIP or IAX Outbound Caller ID Caller ID for calls placed on out this t...

Страница 29: ...nk if it s not needed Transport This will be the transport method used by the extension The options are UDP default or TCP or TLS SRTP Define if SRTP is enabled for this trunk it depends on provider s...

Страница 30: ...DKPBX 30 99 3 6 PBX Basic 3 6 1 Extensions 3 6 1 1 FXS Extensions There are three types of extensions supported in ADK 16300 SIP IAX and analogextension FXS Figure 3 6 1 1Extensions Figure 3 6 1 1aFxs...

Страница 31: ...on outbound caller ID set in the trunks admin Format caller name Leave this field blank to disable the outbound caller ID feature for this user Emergency CID This Caller ID will always be set when dia...

Страница 32: ...HPHONE COM AMIR KAVOSHPHONE COM ADKPBX 32 99 System Play Envelope Envelope controls whether or nor the Voicemail system will play the message envelope date time before playing the voicemail message Fi...

Страница 33: ...bility If this option ischecked the When busy follow me options will not be available Pickup Group If this extension belongs to a pickup group any calls that ring this extension can be pickedup by oth...

Страница 34: ...with them both Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash eventreceived by ADK 16300 before it will recognize a second event If a second eve...

Страница 35: ...sing the VoIP protocol IAX Extension Number The numbered extension e g 100 that will be associated with this particularUser Phone Display Name A character based name for this user e g Han Jones Caller...

Страница 36: ...n The options are UDP default orTCP or TLS Enable SRTP Enable extension for SRTP RTP Encryption DTMF Mode RFC2833 Info Short Info Inband Auto Qualify Send check alive packets to IP phones NAT This set...

Страница 37: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 37 99 Figure 3 6 1 2cVoIP Extensions Options...

Страница 38: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 38 99 Figure 3 6 1 2dVoIP Extensions Other...

Страница 39: ...1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 39 99 3 6 2 Feature Codes There are many feature codes available in ADK 16300 which allow users to dial from extension si...

Страница 40: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 40 99...

Страница 41: ...Description Source Number The speed dial number Destination Number The number you want to call E g the source number is 33 The destination number is 5528369 The prefix number is 90 You can use an ext...

Страница 42: ...number of outbound route is 32 2 If the dial patterns are the same in several routes ADK 16300 will choose the availableroutes from top to the last one 3 When you have created a new extension please e...

Страница 43: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 43 99 Figure 3 6 4aOutbound Routes Edit Figure 3 6 4bOutbound Routes Edit...

Страница 44: ...an choose one of the passwords in the PIN list that you can click the PinSettings to edit it in Pin Settings page PIN set Optional Select a PIN Set to use If using this option Leave the route password...

Страница 45: ...followed by a3 digit area code and then 6 digit number Strip Allows the user to specify the number of digits that will be stripped from the front of thephone number before the call is placed For examp...

Страница 46: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 46 99 3 6 5Parking Lot Figure 3 6 5Parking Lot...

Страница 47: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 47 99 3 6 6Time Groups Figure 3 6 6Time groups configure...

Страница 48: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 48 99...

Страница 49: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 49 99 3 6 7General Preferences Figure 3 6 7General Preferences...

Страница 50: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 50 99...

Страница 51: ...sses incoming call traffic to destination extensions during officehours or outside office hours Figure 3 7 1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the desti...

Страница 52: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 52 99 Figure 3 7 1a Inbound Routes Edit Figure 3 7 1b Inbound Routes Edit...

Страница 53: ...s For example 9011 will match anyphone number that starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching process to complete assoon as it can be determine...

Страница 54: ...X will match any 7 digits phone number Example 2 1NXXNXXXXX will match a phone number starting with a 1 followed by a3 digit area code and then 6 digit number Alert info Alert info can be used for dis...

Страница 55: ...tion is mainly used for the connection of two branches For example Company A locates headquarters in the USA with a branch B in China Aand B both have a ADK 16300 phone system Now if staff of A would...

Страница 56: ...ystem will then disconnect the call Figure 3 7 2 Blacklist We can add a number to blacklist Figure 3 7 2aBlacklist Add 3 7 3 IVR When there s an inbound call aims at Auto Attendant ADK 16300 will play...

Страница 57: ...escription Description of this IVR Announcement Greeting to be playd on entry to the IVR Enable Direct Dial Allow the caller to dial other extensions number directly Timeout The number of times that t...

Страница 58: ...PHONE COM ADKPBX 58 99 Where will ADK 16300 route the call when the action occurs 3 7 4Queue Call Queues give users e g call centers an efficient means to have their calls answeredin the order they we...

Страница 59: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 59 99 Figure 3 7 4bQueue Options...

Страница 60: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 60 99 Figure 3 7 4cQueue Advanced Settings...

Страница 61: ...ue Name A name for the Queue Queue Password You can require agents to enter a password before they can log in to this queue Queue Max Caller Time The maximum number of seconds a caller can wait in a q...

Страница 62: ...d to the Agent prior to bridging in the caller Join Announcement Announcement played to callers once prior to joining the queue Retry The number of seconds we wait before trying all the phones again W...

Страница 63: ...dic Announcements Prompt Select a prompt file to play periodically Frequency How often to announce a prompt to the caller Events If a caller presses the key while waiting in the queue this setting sel...

Страница 64: ...efines the numbered extension that can be dialed to reach this group Ring Group Name This option defines a name for this group e g Sales Ring Group Name is a label to help you identify this group in t...

Страница 65: ...g while they are waiting for someone to pick up Ring Group Members An extension can be made a member of this ring group by moving it into the Selected box Destination If No Answer When all members on...

Страница 66: ...this Conference Room User PIN Set a PIN that must be entered in order to access this conference room e g 1234 Admin PIN Enter a PIN number for the admin user 3 7 7 Callback ADK 16300 allows caller A...

Страница 67: ...u d like to use callback feature please make sure it s enabled on the inbound routesetting panel 2 No callback rules needed to be set if the trunk supports call back with the caller IDdirectly Figure...

Страница 68: ...COM ADKPBX 68 99 3 8 PBX Advanced Settings 3 8 1 SIP settings This is the SIP settings in ADK 16300 including General settings NAT Codecs Qos Response code and Advanced settings This section describes...

Страница 69: ...e Default duration in seconds of incoming outgoing registration Qualifyfreq How ofen to check for the host to be up in seconds and reported in milliseconds with sip show settings Qualifygap Number of...

Страница 70: ...er their phones Canreinvite Asterisk by default tries to redirect the RTP media stream to go directly from the caller to the callee Some devices do not support this especially if one of them is behind...

Страница 71: ...e NAT with a particular local port This information is used to set up UDP communication between the client and the VOIP provider and so establish a call External IP Address The IP address that will be...

Страница 72: ...T mode only according to RFC3581 Never Never attempt NAT mode or RFC3581 support Route Use NAT but do not include report in headers RTP Port Start Beginning of RTP port range UDP port Port used for SI...

Страница 73: ...s over a network or the Internet More information about codec you can refer to this page http en wikipedia org wiki List_of_codecs Figure 3 8 1 4 codecs If you want to use codec G729 we recommend buyi...

Страница 74: ...rd Bind port Port used for IAX2 registrations Default is 4569 Bandwidth Low medium high with this option you can control which codec to be used Max Registration Time Maximum duration in seconds of an...

Страница 75: ...nage all the passwords of outbound routes PIN User and DISA Figure 3 8 3PIN sets Figure 3 8 3aPIN Set Edit PIN Set Name A character based name for this PIN list e g testPIN Record in CDR If set yes th...

Страница 76: ...Users PIN User ADK 16300 can store a number of PIN Users PIN Users may be used to keep track of calls in relation to particular activities or clients They can also be used to keep track of calls by pa...

Страница 77: ...Outbound Routes PIN User can use those outbound route to make call out 3 8 5DISA DISA Direct Inward System Access allows someone calling in from outside thetelephone switch PBX to obtain an internal s...

Страница 78: ...use If using this option leave the password field blank Response Timeout The maximum amount of time the system will wait before hanging up the call if the userhas dialed an incomplete or invalid numbe...

Страница 79: ...at this section is for configuring paging groups If you would like toconfigure Intercom settings please open the PBX Basic Feature Codes screen Note A paging group can have a maximum of 20 members Fig...

Страница 80: ...rdings We can record or upload the prompts in this page you can also play it directly to confirm if it s a valid one you can also download it and save it as a backup Figure 3 9 1 Voice prompt Recordin...

Страница 81: ...pload Figure 3 9 1bUpload Voice Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Save to upload the sel...

Страница 82: ...2aMusic on Hold Edit The administrator can upload on hold music as follows 1 Click Browse to choose the desired audio file 2 Click Upload to upload the selected file Note The file size must not be la...

Страница 83: ...WW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 83 99 3 9 3Voicemail Settings In this page we can configure some settings for voicemail feature including generalvoicemail settings and SMTP settings whi...

Страница 84: ...n seconds Review Message Allow sender to review record their message before save it No by default Play CID Say the called ID information before the message Play envelope Turn on off envelope playback...

Страница 85: ...istrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 85 99 3 10 System Preferences 3 10 1 Firewall Rules Figure 3 10 1 Firewall Rules Figure 3 10 1a Firewall...

Страница 86: ...ware is possible through the Administrator Web interface using a TFTP Server or an Upload Enter your TFTP Server IP address and firmware file location then click start to update the firmware Notes 1 I...

Страница 87: ...00 to factory defaults Figure 3 10 3 Click Backup to download configuration file to your computer Notes 1 Only configurations custom prompts will be backed up 2 When you have updated the firmware vers...

Страница 88: ...d the firmware version it s not recommended to restore using old package Figure 3 10 4 3 10 5Password When using web Configuration please enter default user name and password Usercan modify the login...

Страница 89: ...Primary server Primary NTP Server Address Secondary server Secondary NTP Server Address Synchronism Set the time interval for checking local appliance s time with the server Daylight Saving Time Set t...

Страница 90: ...90 99 Click this button to reset Factory Default settings 3 10 8Reboot Figure 3 10 8Reboot Warning Rebooting the system will terminate all active calls 3 11 Phone Provisioning The Phone Provisioning...

Страница 91: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 91 99 3 11 2 Phones Figure 3 11 2Configured Phones...

Страница 92: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 92 99 Figure 3 11 2aEdit Phone...

Страница 93: ...status or communication type Figure 3 12 1 CDR Report Table 3 12 1 CDR Report Parameters Description Date start and end time of calls Source Call number Destination Called number Src channel Source c...

Страница 94: ...It allows separation of the software that generates messages from the system that stores them and the software that reports and analyzes them It also provides devices which would otherwise be unable t...

Страница 95: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 95 99 3 12 4TraceLogs Figure 3 12 4Trace logs...

Страница 96: ...se configure the Email settings first and make sure SMTP test is successful Figure 3 13 1 Table 3 13 1 Parameters Description Username The E mail Address that ADK 16300 will use tosendvoicemail Passwo...

Страница 97: ...he sender you need to enable this Note Must be selected for Gmail or exchangeserver Port SMTP Port the default value is 25 Use SSL TLS to send secure message to server If the server of sending email n...

Страница 98: ...ADK 16300 Administrator guide 8 1 1811 8888 121 1111 8888 121 WWW KAVOSHPHONE COM AMIR KAVOSHPHONE COM ADKPBX 98 99 3 13 4 Packet Capture Figure 3 13 4Packet Capture...

Страница 99: ...upload certificates first Figure 3 13 6Certificates Trusted Certificate This certificate is a CA certificate When selecting TLS Verify Client as Yes you shouldupload a CA The relevant IPPBX should al...

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