Adey MagnaClean Professional3 Sense, Установка и обслуживание

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Frequently asked questions
Where do I download the App from?
The ADEY Sense App is available to download for free from the Google Play or App store.
What do I do if I’ve forgotten my password?
Click on ‘forgotten password’ in the App and follow the on-screen instructions to reset your password.
How do I register the product warranty?
The product warranty is registered automatically as part of the product set up via the App. A warranty
confirmation email will be sent to the homeowner. If the homeowner wants proof that their product
warranty has been registered you must enter their email address as part of the product set up on the App.
How do I know if the product has been successfully connected to the homeowner’s Wi-Fi?
Once the product has successfully connected it will appear in your App filter dashboard. You can view
the status of your filter at anytime within the App.
What happens if the Wi-Fi drops out?
The product has an internal memory that will store data readings. All unsent readings will be
transferred to the ADEY database when the Wi-Fi connection is restored.
Can the homeowner have visibility of their filter performance?
Yes, we have developed a “HomeZone” report service for the homeowner which tells them the status of
magnetite build-up within their filter. This can be activated on their request also via the installation App.
How secure is the homeowner’s Wi-Fi password?
The homeowner’s Wi-Fi password is entered in order to connect the filter to the router. It is not stored
by the
Sense App and cannot be accessed by the installer after filter set up. The homeowner can enter
the password at this stage of connection if they do not wish to share the password with the installer.
The filter is securely encrypted to ensure the Wi-Fi password cannot be retrieved after setup.
What do I do if I can’t get the product to connect?
It is good practice to check the signal strength of the homeowner’s Wi-Fi router from the intended
product position
before installation.
Please contact ADEY customer service team on +44 (0) 1242 546 717 for more information.
Does the App store the homeowner’s system details for future reference?
The homeowner’s system details are stored within the App and can be referenced at any time prior to
attending an onsite visit. ADEY does not share user data with a third party. This is in line with ADEY’s
data privacy policy which can be found here: https://www.adey.com/privacy-policy
What are the Wi-Fi connectivity limitations?
The MagnaClean Professional3 Sense should be installed so that it can communicate wirelessly with
the router (up to a maximum distance of 30m). The home’s construction and arrangement may affect
the communication range. Metal objects such as refrigerators and freezers, hot water cylinders, foil
lined plaster board walls, radiators and even thick brick walls, may reduce the Wi-Fi operational range
of the filter. It is important to check the Wi-Fi strength at the proposed location of the filter
before
installation. Check Wi-Fi signal strength within the set-up of the App during installation.
Does the Sense App work on Tablet devices?
The Sense App has been designed to be compatible for mobile phone and tablets on both Android &
iOS platforms.
Is this filter bi-directional?
Yes, you can use either port as the inlet.
How do I contact ADEY?
ADEY customer service team can be contacted on: +44 (0) 1242 546 717 or info@adey.com