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Troubleshooting Digital Ink Processing Errors
If ink records do not process successfully, you can still use Capturx Pen Manager to route their data or to
remove the record from the digital pen.
1. If an error occurs while processing an ink record, a dialog will note the number of pages imported
and the number of errors. To save unprocessed records into your local Capturx application, and
optionally view all saved records, click
OK
.
NOTE:
Canceling leaves the records on the digital pen.
2. After you click
OK
, a system tray error message summarizes the status of the ink record
processing.
3. The
Stored Ink Records
dialog displays. The
Import Errors
tab lists each unprocessed ink record
by pen user name, the date and time the record was downloaded from the digital pen, and the
error message.
A preview of each unprocessed record is available to view, as well as the file path, file status, pen
id/serial number, and the page address of the digital record.
4. From the
Import Errors
tab, you can:
Export:
the XID file to your local PC or to a network location.
the XID file to a recipient.
Содержание Capturx
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