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For the latest version of this document, please go to:
http://www.overlandstorage.com/pdfs/SnapServer_NAS_Config_Guide.pdf
©2011 Overland Storage. All trademarks and registered trademarks are the property of their respective owners. The information contained herein is subject to change without notice and is
provided “as is” without warranty of any kind. Overland Storage shall not be liable for technical or editorial errors or omissions contained herein.
SnapServer
®
Configuration Guide
6.5
Support Options for SnapServer NAS Systems, Expansion and Software
Support options are available for all SnapServer NAS Systems, SnapServer Expansion Systems and associated SnapServer NAS
software. Support, if ordered for SnapServer NAS Systems, must all be at the same level.
Note:
Support options described below are for current SnapServer NAS Systems only. Support options are available for discontinued
SnapServer NAS Systems and expansion. For these options, please contact Overland Storage Sales.
6.5.1
SnapServer N2000 Support Options
Step 1
Choose support for SnapServer N2000 systems as appropriate.
Step 1a
Choose appropriate SnapServer N2000 Support option
Support for up to 5 years can be obtained at the time of initial system purchase by combining appropriate single year offerings.
EWCAREL1U-N2000
OverlandCare Level 1 (24x7 Phone/NBD Adv. Replace), 3-Yr New Product Uplift, N2000
EWCAREL1E-N2000
OverlandCare Level 1 (24x7 Phone/NBD Adv. Replace), 1-Yr Extension, N2000
EWCAREL1R-N2000 OverlandCare Level 1 (24x7 Phone/NBD Adv. Replace), 1-Yr Uplift, N2000
EWCAREL2U-N2000
OverlandCare Level 2 (24x7 Phone/NBD Onsite), 3-Yr New Product Uplift, N2000
EWCAREL2E-N2000
OverlandCare Level 2 (24x7 Phone/NBD Onsite), 1-Yr Extension, N2000
EWCAREL2R-N2000 OverlandCare Level 2 (24x7 Phone/NBD Onsite), 1-Yr Uplift/Renewal, N2000
EWCAREL3U-N2000
OverlandCare Level 3 (24x7 Phone/9x5x4-Hr Onsite), 3-Yr New Product Uplift, N2000
EWCAREL3E-N2000
OverlandCare Level 3 (24x7 Phone/9x5x4-Hr Onsite), 1-Yr Extension, N2000
EWCAREL3R-N2000 OverlandCare Level 3 (24x7 Phone/9x5x4-Hr Onsite), 1-Yr Uplift/Renewal, N2000
EWCAREL4U-N2000
OverlandCare Level 4 (24x7 Phone/24x7x4-Hr Onsite), 3-Yr New Product Uplift, N2000
EWCAREL4E-N2000
OverlandCare Level 4 (24x7 Phone/24x7x4-Hr Onsite), 1-Yr Extension, N2000
EWCAREL4R-N2000 OverlandCare Level 4 (24x7 Phone/24x7x4-Hr Onsite), 1-Yr Uplift/Renewal, N2000
EWSECURE-DD24
1 YR SECURE DRIVE Exchange, Up to 24 Drives
EWSECURE-DD8
1 YR SECURE DRIVE Exchange, Up to 8 Drives