Questions? Call 866.621.4933 or visit www.activecaremed.com.
Pilot Owner’s Manual
23
8. TROUBLESHOOTING
This table is only a guide to aid you in getting your scooter operating, should you
have any problems. If you are unable to get your scooter operating, please contact
your Authorized Service Center.
Table1: Basic Troubleshooting
Symptom Possible
Cause
Solution
1.
Key switch is not “ON”
1.
Turn key switch to “ON”
2.
Main circuit breaker tripped 2.
Reset circuit breaker
3.
Brake release lever in
‘Freewheel Mode’
3.
Place lever to ‘Drive Mode’
4.
Charger connected to outlet
and charge socket
4.
Disconnect charger
5.
Battery power low
5.
Recharge battery
6.
Battery harness loose or
unplugged
6.
Plug harness into connector
7.
Scooter shuts down to
conserve battery
7.
Cycle key switch “OFF”, then
“ON”
Scooter does
not move
7.
Controller error
7.
Check status lamp for Flash
Code (See Table 2 to get
solution)
1.
Seat is loose
1.
Check seat for loose hardware
or damage. Ensure seat in
locked position
Scooter feels
wobbly when
driven
2.
Tire pressure low
2.
Inflate tire
1.
Charging too infrequently
1.
Charge scooter more often
2.
Defective or worn out
battery
2.
Load test batteries. If
necessary, replace.
3.
Cold weather reduces
battery life
3.
Allow batteries to reach room
temperature and then fully
recharge
Range less
than
expected
4.
Defective charger
4.
Contact your Authorized
Service Center
Brake squeals 1. Dirt in brake pad
1.
Blow dirt out with air pressure
hose
Brake release
lever sticks
1.
Rust and corrosion
1.
Spray ball area with lubrication
oil. Be careful not to get oil on
brake pad
Stiffness in
steering
1.
Possible grime build-up
1.
Lubrication rod end joints
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