User's guide
19
8. OEM Warranty
ACTIS Computer warrants that its Product sold hereunder, excluding software, will at the time of
shipment be free from defects in material and workmanship and will conform to ACTIS Computer's
applicable specifications or, if appropriate, to CUSTOMER's specifications previously accepted by
ACTIS Computer in writing. If Products sold hereunder are not as warranted, ACTIS Computer shall, at
its option and as CUSTOMER's exclusive remedy, either refund the purchase price, or repair or replace
the Product, provided proof of purchase and written notice of nonconformance are received by ACTIS
Computer within the applicable periods noted below and provided said nonconforming Products are,
with ACTIS Computer's written authorization, returned in protected shipping containers FOB ACTIS
Computer's plant within thirty (30) days after expiration of the warranty period. Upon verification by
ACTIS Computer that the Product does not conform to this warranty, ACTIS Computer will reimburse
CUSTOMER for the cost of transporting the goods to and from ACTIS Computer's plant. This warranty
shall not apply to any Products ACTIS Computer determines have been, by CUSTOMER or otherwise,
subjected to testing for other than specified electrical characteristics or to operating and/or
environmental conditions in excess of the maximum values established in applicable specifications, or
have been the subject of mishandling, misuse, neglect, improper testing, repair, alteration, damage,
assembly or processing that alters physical or electrical properties.
This Limited Warranty is effective from the date of sale and shall expire on the expiration date of the
applicable hardware product warranty period. The expiration date is defined as three-year for
mezzanine modules and the relevant transition modules, and one-year for all cPCI and VME boards.
CUSTOMER must notify ACTIS Computer, in writing, no later than thirty days after expiration of this
Limited Warranty of Product that does not conform to this Limited Warranty. In the event that the
Product does not conform to this Limited Warranty, ACTIS Computer shall, at its option, repair,
replace or refund the purchase price of the non-conforming Product. The remedies provided herein are
the sole and exclusive remedies for a breach of this Limited Warranty.
ACTIS Computer hereby disclaims all implied warranties, including implied warranties of
merchantability or fitness for a particular purpose. ACTIS Computer shall not be liable for any
special, incidental or consequential damages due to a breach of this (Limited) Warranty.
Warranty Service and Return Information
Please contact the place of purchase for return procedures. If customer purchased product(s) directly
from ACTIS Computer, then customer shall return the product(s) to ACTIS Computer pursuant to the
following terms. Customer must obtain a Return Material Authorization ("RMA") number by calling
customer service at +41 (22) 794 43 91. Returned products should be shipped to the following address
within 10 days of receiving an RMA number to avoid charges for the replacement product:
ACTISComputer S.A.
Attn:RMA Dept RMA#_______
19,chemin du Champ-des-Filles
1228 Plan-Les-Ouates
Switzerland
Please retain shipping information, including tracking numbers. If ACTIS Computer determines that
failure of the product(s) was not a result of a defect in materials or workmanship, ACTIS Computer
reserves the right to charge customer for parts and labor at ACTIS Computer's then current labor rate.
ACTIS Computer will advise customer prior to assessing these charges.
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
