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Chapter 6. Getting Technical Support

For information on appliance warranty, see the Support section at

https://www.acronis.com/en-us/support/hwappliancesupport

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Содержание SDI-5060

Страница 1: ...Acronis Cyber Infrastructure 3 0 Appliance Quick Start Guide November 20 2019 ...

Страница 2: ...CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID Third party code may be provided with the Software and or Service The license terms for such third parties are detailed in the license txt ﬁle located in the root ins...

Страница 3: ...5 3 3 Connecting Cables to the Appliance 8 3 4 Conﬁguring the Appliance 10 4 Managing Updates 15 5 Managing Licenses 17 5 1 Installing License Keys 18 5 2 Installing SPLA Licenses 20 6 Getting Technical Support 21 7 Appendix Speciﬁcations 23 7 1 Technical Speciﬁcations 23 7 1 1 Power Supply Speciﬁcations 24 7 2 Environmental Speciﬁcations 24 7 2 1 Air Quality Requirements 25 i ...

Страница 4: ... Model Raw storage TB Usable storage TB Capacity Performance SDI 5060 60 31 18 SDI 5120 120 62 36 SDI 5150 150 77 45 SDI 5180 180 93 54 With the recommended redundancy scheme Erasure coding 3 2 is recommended for capacity replication 3 is recommended for performance 1 1 Appliance Exterior The appliance consists of ﬁve identical nodes On the front of the appliance under the front bezel are the powe...

Страница 5: ...MI USB and VGA ports 3 IPMI 1 10 GbE 10 GbE SFP VGA USB 1 2 3 4 The IPMI USB and VGA ports are only needed for advanced diagnostics IPMI allows accessing the nodes over the network for out of band management via a remote console The default IPMI password to access the management node via SSH is Acronis Infra 30 it changes to a user speciﬁed password during deployment The USB and VGA ports allow yo...

Страница 6: ...ructions Warning The appliance may only be repaired by a certiﬁed service technician You may only perform troubleshooting as authorized by the support team Damage due to unauthorized repairs is not covered by the warranty 3 ...

Страница 7: ...o connect the appliance to the switch If you want to have access to the nodes from a remote console for out of band management you will additionally need a six free 1 GbE ports in a network switch and b six RJ45 to RJ45 patch cables to connect the appliance to the switch To install the appliance perform the following steps 1 Unpack the appliance 2 Mount the appliance into rack 3 Connect cables to ...

Страница 8: ...nce comes with a set of server rails Follow the steps further to install the rail and mount the appliance into the rack 1 Separate inner and outer rails Separate the inner rail from the outer rail by sliding the inner rail forward until the locking tab is visible as per the illustration below Depress the tab and separate the inner rail from the outer rail by sliding the two apart Press the trigger...

Страница 9: ...ocation note that the rails are in the middle of the appliance Make sure that you install the outer rails with 1U clearance above and below Make sure that the safety lock is unlocked before mounting the brackets Insert the locating pins into the upper and lower square holes on the rail from the back of rail Push the safety lock forward to secure the bracket Release safety lock before mounting Push...

Страница 10: ...is into the cabinet Important Two people are required to perform this step Insert the inner rail into the outer rail as shown on the ﬁgure Important Make sure that the ball retainer is fully open before installing the chassis Otherwise you risk damaging the chassis Retainer 7 ...

Страница 11: ...pliance for conﬁguration do the following 1 Connect the appliance to the electrical outlets using the supplied power cables 2 Connect network interfaces 1 of all nodes 1 on the diagram to a switch 2 on the diagram with access to a dedicated subnet for your software deﬁned infrastructure The nodes have preconﬁgured IP addresses 10 20 20 11 to 10 20 20 15 Connect the admin laptop 3 on the diagram to...

Страница 12: ...de and the chassis 1 on the diagram to a switch with access to the IPMI subnet for your appliance 2 on the diagram The nodes have preconﬁgured IPMI IP addresses 10 20 30 11 to 10 20 30 15 The chassis has the preconﬁgured IPMI IP address 10 20 30 10 Connect the admin laptop 3 on the diagram to the same switch 3 4 5 1 2 BMC IPMI 1 10 GbE 10 GbE SFP VGA USB VGA USB VGA USB VGA USB VGA USB 1 2 3 4 IPM...

Страница 13: ...ce to the network Assign a static IP address to it from the same subnet that nodes are in e g 10 20 20 100 As mentioned before the nodes have preconﬁgured IP addresses 10 20 20 11 to 10 20 20 15 3 On this computer open a web browser and visit the default primary node IP address 10 20 20 11 The wizard has been tested to work in the latest Firefox Chrome and Safari web browsers 4 Once the conﬁgurati...

Страница 14: ...e admin panel You can read more about high availability in the Administrator s Guide Network mask Consult your network administrator for the proper network subnet mask At least one local DNS server Gateway Consult your network administrator for the proper gateway address Domain name optional If this system will be visible from the Internet or if you wish to bind it to your organization s domain pr...

Страница 15: ...n this case make sure the nodes are powered on and connected to the correct network Deployment will be blocked until all nodes are green accessible and conﬁgurable by the primary node Note You will be able to conﬁgure bonds and VLANs later in the admin panel Click Next 7 On the next step enter the cluster name you cannot change it later and cluster administrator password 12 ...

Страница 16: ...nge the IP address of the admin laptop to a free one from which you can access the appliance 9 Once conﬁguration is completed you will see a link to the cluster admin panel Log in with the username admin and the speciﬁed password The admin panel has been tested to work at resolutions 1280x720 and higher in the latest Firefox Chrome and Safari web browsers 13 ...

Страница 17: ...u need to make additional changes to network conﬁguration e g create bonds and VLANs connect cables to the network interface 2 and SFP slots and follow the instructions in the Acronis Cyber Infrastructure 3 0 Administrator s Guide After deployment update the product to the latest version see Managing Updates page 15 Finally conﬁgure the cluster for the desired workload as described in the Acronis ...

Страница 18: ... applied to one storage cluster node at a time If a reboot is required Highly available storage services will continue working Virtual machines in the compute cluster will be suspended If the management node HA cluster is conﬁgured the admin panel will remain accessible although you may expect a lag when it moves to an online node from the one being rebooted Disable any third party repositories be...

Страница 19: ...Chapter 4 Managing Updates 2 To apply all available updates click UPDATE NOW To update the kernel with ReadyKernel consult the Acronis Cyber Infrastructure 3 0 Administrator s Command Line Guide 16 ...

Страница 20: ...details on licensing options see the Knowledge Base article 62324 Acronis Cyber Infrastructure supports the following licensing models for production environments License key Implementing the provisioning model keys are time limited subscription or perpetual and grant a certain storage capacity If a commercial license is already installed a key augments its expiration date or storage limit Service...

Страница 21: ...ense key to SPLA terminates the key even if it has not yet expired Terminated keys cannot be used anymore Switching from SPLA to a license key changes the licensing model to subscription or perpetual After doing so ask your service provider to terminate your SPLA by either disabling the Storage application for your account or deleting the account Important If a license expires all write operations...

Страница 22: ... the license key and click REGISTER 4 Back on the Licenses screen click Activate if you are activating from a trial or choose one of the following Upgrade to add storage capacity to the active license Prolong to prolong the soon to be expired license And click Activate 19 ...

Страница 23: ...elect a region from the drop down list and click Activate You will be redirected to a login page of Acronis Cyber Cloud Note For more information on datacenters see https kb acronis com servicesbydc 3 Log in to Acronis Cyber Cloud 4 In the Register cluster window accept the license agreement 5 In the registration conﬁrmation window click Done The registered cluster will show up in Acronis Cyber Cl...

Страница 24: ...ny other addresses For more information see the Knowledge Base at https kb acronis com sdiremote You can also use the following self service resources Knowledge base https kb acronis com a repository of frequently asked questions step by step instructions and articles about known issues Visit the following knowledge base sections for information on this appliance and related software solutions App...

Страница 25: ...Chapter 6 Getting Technical Support For information on appliance warranty see the Support section at https www acronis com en us support hwappliancesupport 22 ...

Страница 26: ...GB DDR4 2400 ECC OS drive 1x Intel S4600 240GB 2 5 inch SSD Cache drive 1x Intel S4600 240GB 2 5 inch SSD Storage drives 3x Seagate 4 8 10 12TB enterprise SATA HDD per node 15x in total Network 2x 1 10GbE RJ45 2x 10GbE SFP Power supply 750W 1 1 current share and cold redundancy depending on power loads also see table below IO ports Rear 2x USB 2 0 1x VGA 2x 1 10GbE RJ45 2x 10GbE SFP 1x GbE RJ45 ma...

Страница 27: ...00 127 Vac 8 8 A 200 240 Vac 4 3 A Power supply eﬃciency Platinum class 10 load 20 load 50 load 100 load 80 90 94 91 Input power factor correction Output power 20 load 50 load 100 load Power factor 0 80 0 95 0 95 Tested at 230 Vac 50 Hz and 115 Vac 60 Hz The input power factor is greater than values in the table at power supply s rated output and meets Energy Star requirements 7 2 Environmental Sp...

Страница 28: ...or operating 3 048m 10 000 ft 7 2 1 Air Quality Requirements The air must be free of corrosive dust and or corrosive contaminants conductive dust or conductive particles such as zinc whiskers Airborne residual dust must have a deliquescent point less than 60 relative humidity The relative humidity at which crystalline materials begin adsorbing large quantities of water from the atmosphere Gaseous ...

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