24
Troubleshooting
Rapid creosote build-up in
the chimney or flue system
Wet wood
(
≥
20% moisture)
Use dry seasoned wood (
≤
20% moisture content).
Operate at a high temperature for short periods each time
the appliance is used to avoid large build-ups of tars and
creosotes
Tar coming from flue joints
Appliance operated at
continuous low
temperature
Operate at a high temperature for short periods each time
the appliance is used to avoid large build ups of tar and
creosotes. See user instructions for correct use of air
control
Using poor quality wood
Use dry seasoned wood (
≤
20% moisture content)
Strong acrid smell after the
appliance is lit
Appliance operated at
continuous low output
Operate at high output for short periods. See user
instructions for correct use of air control
Using poor quality wood
Use dry seasoned wood (
≤
20% moisture content)
Wind noise from the air
control
High flue draught
Consult your installer for advice on suitable flue system
Dirty firebricks
Wet wood
(
≥
20% moisture)
Use dry seasoned wood (
≤
20% moisture content)
Dirty glass
Wet wood
(
≥
20% moisture)
Use dry seasoned wood (
≤
20% moisture content)
Glass blackening
Using poor quality wood
Use dry seasoned wood (
≤
20% moisture content)
Low flue draught
Consult your installer for advice on suitable flue system
Incorrect use of air control
See user instructions for correct use of air control
Appliance operated at
continuous low
temperatures
Operate at high output for short periods. See user
instructions for correct use of air control
Windy days, intermittent
smoke spillage into room
when appliance door is
opened
Down draught in flue
caused by air turbulence
caused by nearby
buildings or trees
Weather conditions combined with the flue terminal
position can have an effect on the appliance performance.
Consult your installer
Calm days, intermittent
smoke spillage into room
when appliance door is
opened
Over size flue giving poor
flue draught
Weather conditions combined with the flue terminal
position can have an effect on the appliance performance.
Consult your installer
Damp/rainy days lighting
and burning problems
Flue temperature low/rain
water inside flue
Use good quality wood to start and maintain the fire,
consult your installer to fit a rain cowl
Wind noise from the air
control
High flue draught
Consult your installer for advice on suitable flue system
Problem
Reason
Action
Problem
Reason
Action
Y
our Stove
W
eather Ef
fects
Key to Symbols:
≤
- Less Than
≥
- More Than
NEO ECO range manual 0620-6 25/06/2020 11:18 Page 24