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SYNCHRONY EQUIPMENT USER MANUAL
© COPYRIGHT 2015-2021, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
CONFIDENTIAL AND PROPRIETARY
TROUBLESHOOTING
Service Center
For repair or service of ACP Products and accessories, please call (800) 350-1100 and follow the prompts. Normal
hours of operation are 6:00am to 5:00pm Pacific Standard Time. After hours, please leave a message and a
technician will return your call during the next scheduled workday.
The following table lists problem symptoms and possible areas to check for the problem causes. If these suggested
measures do not correct the problem, call your ACP Customer Service Representative.
General
PROBLEM
CAUSE
REMEDY
OMNIsEMG
™
dongle will
not reconnect
The computer may not recognize
the dongle
Unplug the dongle and reinsert into a different USB port
in the computer. A message will pop up telling you to
plug in the dongle and press enter. Follow the message
and retest for connectivity.
The software may not be
configured to accept the COM
port for the dongle
Click on the ACP logo and enter code 1593. Verify the
COM port is configured in the setup menu. The Com
port will be the highest number in the drop down listing
(i.e. COM 5). Save, exit, and test connectivity.
OMNIsEMG
™
sensors
are not working
Make sure the sensors are
charged
Plug the sensor into the charging tray and verify the blue
light comes on. Once the blue light goes out, the sensor
is charged.
Sensors are configured and
ready for use
Run the sensor across the magnetic section of the
charging tray. This will activate the sensor. It will show
active and ready with a white flashing light.
Sensor / electrode noise
The site has not been cleaned
and skin debrided properly to
eliminate artifact in the signal
Remove electrodes and clean the patient’s skin with
ACP pumice based skin prep pad. The OMNIsEMG
™
electrodes are designed for one-time use, so new
electrodes should be used to reassess the signal
quality.
The patient’s skin could be oily or
the skin has residue from makeup
or lotions
Printer not printing
Make sure the printer is turned on
Verify the power status light is illuminated (blue light)
and the power connection cable is secure.
No image from monitor
Video source not set to HDMI
Using the monitor controls on the back of the monitor,
press the input button. Then select the video source
and ensure the source is set to HDMI. If not, use the
up and down arrows to select the HDMI option, and
press the plus (+) sign to save settings.
No audio from monitor
Audio source not set to HDMI
Using the monitor controls on the back of the monitor,
press the input button. Then select the audio source
and ensure the source is set to HDMI. If not, use the
up and down arrows to select the HDMI option, and
press the plus (+) sign to save settings.
Monitor Speakers turned OFF
Find the external speaker switch on the left rear side
of the monitor. Turn on the speakers and test audio
The unit will not power-on
Damaged power cable
Examine the power cable, and if it appears damaged
or frayed, discontinue its use and contact our
Customer Support department for a replacement.
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