20
If the result falls outside the indicated control range:
•
Confirm you are matching the correct range. Control Solution 1 results
should be matched to the CTRL 1 range printed on the test strip vial (or
on the foil pouch).
•
Check the expiration date of the test strip and control solution. Make
sure that the test strip vial and control solution bottle have not been
opened for more than 6 months. Discard any test strips or control
solution that has expired.
•
Confirm the temperature in which you are testing is between 50 - 104°F
(10 to 40 °C).
•
Make sure that the test strip vial and control solution bottle have been
tightly capped.
•
Confirm that you are using the same brand of control solution that was
provided with your kit.
•
Make sure that you followed the test procedure correctly.
After checking all of the conditions listed above, repeat the quality control test
with a new test strip. If your results still fall outside of the control range shown
on the test strip vial (or on the foil pouch), your meter may be defective.
Please contact Customer Support at 1-800-838-9502.
Two levels of control solution are available labeled Control Solution 1 and
Control Solution 2. Control Solution 1 is sufficient for most all self-testing
needs. If you think your meter or strips may not be working correctly, you may
also want to do a level 2 test. The ranges for both (CTRL 1 and CTRL 2) are
displayed on the test strip vial (or on the foil pouch). Simply repeat step 4
through 6, using Control Solution 2.
To confirm your results, Control Solution 1 tests should fall within the CTRL 1
range, and Control Solution 2 tests should fall within the CTRL 2 range. If the
control solution test results do not fall within the respective ranges, DO NOT
use the system to test blood, as the system may not be working properly. If
you cannot fix the problem, please contact Customer Support at
1-800-838-9502.
Please contact Customer Support at 1-800-838-9502 for information on
ordering the
On Call
®
Vivid
Glucose Control Solution kit. The kit contains
Control Solution 1 and Control Solution 2.
