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TROUBLESHOOTING
None of the LED indicators turns ON
•
Verify the power supply (voltage, cabling).
The ETHERNET link/activity LED indicator stays OFF
•
Check that the peer device is working properly.
•
Check the Ethernet plug of your network.
•
Try to connect another device.
The Wi-Fi link does not come up
•
Make sure that the Wireless parameters of the Client (case sensitive
SSID, 802.11 mode, radio channel and security) match those of the AP.
•
Check the radio conditions: distance between devices, placement of
antennas, interferences and obstacles to radio waves propagation.
•
Try with all securities and encryption settings temporarily disabled.
•
Try using the product with factory settings as shown in the “Quickly
evaluate…” section.
•
Try another radio channel.
“ACKSYS NDM” doesn’t find your device
•
ACKSYS NDM only scans the local network. To reach a device through
a gateway, use the “file
remote products database” function.
•
Check that your firewall does not block the Java machine.
How to restore factory settings
•
If the built-in web-based interface is reachable, you can use your
browser to restore factory settings.
•
Else, open the product (see “RESET” below), power up the unit, wait for
the red “Diag” LED to turn green, then hold down the reset button (for at
least 2 seconds) until “Diag” goes red. Then release it and wait for the
Diag LED to turn green again, meaning that the product rebooted with
its factory settings. Close the product.
RESET
Reset is attainable by unscrewing the 4 cover screws. Take care to not ruin
the glued joint in the top cover plate.
Notice:
when the product is powered on, please don’t touch any
elements but the reset button. Take all necessary precautions in order
to avoid electric shock and electrostatic discharge.
Tighten the top cover plate screws at 650mNm ± 10%.
