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3 Troubleshooting your computer

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

•

If the system reports an error message or an error symptom occurs,
see “Error messages” on page 59.

TMC110-en.book Page 58 Friday, March 21, 2003 2:02 PM

Содержание TravelMate C110 Series

Страница 1: ...TravelMate C110 series User s Guide...

Страница 2: ...e concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or b...

Страница 3: ...Special keys 19 Touchpad 26 Touchpad basics 26 Storage 28 Hard disk 28 Optical drive 28 Audio 29 Adjusting the volume 29 Power management 30 Moving around with your TravelMate 31 Disconnecting from th...

Страница 4: ...ng your computer 53 Frequently asked questions 55 Troubleshooting tips 58 Error messages 59 Requesting service 63 International Traveler s Warranty ITW 63 Before you call 63 Appendix A Specifications...

Страница 5: ...thoroughly If you ever need to print out a copy this User s Guide is also available in PDF Portable Document Format Follow these steps 1 Click on Start All Programs TravelMate 2 Click on TravelMate U...

Страница 6: ...nd tips for using your computer Connecting your computer Connecting the computer is as easy as 1 2 3 1 Insert the battery pack into the battery compartment and press down until it clicks into place 2...

Страница 7: ...wo way latch to open the display 4 Slide the power switch located on the right panel towards the rear of the computer a then release it b to turn on the power The POST power on self test routine execu...

Страница 8: ...wering up Taking care of your computer Your computer will serve you well if you take care of it Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do...

Страница 9: ...ke care of your battery pack Use only batteries of the same kind as replacements Turn the power off before removing or replacing batteries Do not tamper with batteries Keep them away from children Dis...

Страница 10: ...x...

Страница 11: ...1 Getting to know your TravelMate...

Страница 12: ...er combines high performance versatility power management features and multimedia capabilities with a unique style and ergonomic design Work with unmatched productivity and reliability with your new p...

Страница 13: ...ter Front view Item Description 1 Two way latch Use to latch the LCD screen in both normal mode and tablet mode 2 Display screen Also called LCD liquid crystal display displays computer output Input c...

Страница 14: ...r IR aware computers 11 Palmrest Comfortable support area for your hands when you use the computer 12 Enter button Use to confirm selection in tablet mode This button can also be used to emulate the E...

Страница 15: ...en settings 15 Function key button This button is used together with other buttons to invoke the tablet applications This button is set and cannot be configured by the user 16 Windows Security button...

Страница 16: ...dialog box and change the buttons accordingly Left view Item Description 1 Screen support Supports the LCD screen press and release before switching from PC mode to tablet mode and vice versa 2 Power...

Страница 17: ...C Card eject button Ejects the PC Card from the slot 3 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card 4 Power switch Turns on the computer power 5 Speaker Headphone out jack...

Страница 18: ...ce versa Item Description 1 Security keylock Connects to a Kensington compatible computer security lock 2 Expansion port Connects to I O port replicator or EasyPort expansion devices 3 Modem jack Conn...

Страница 19: ...cks the battery bay 3 Battery release latch Unlatches the battery to remove the battery pack 4 Battery bay Houses the computer s battery pack 5 Hard disk anti shock protection Protects your hard disk...

Страница 20: ...r allows for both handwriting recognition converted to application text or handwriting captured as rich digital ink for manipulation editing and formatting By combining Windows based applications with...

Страница 21: ...11 Push and slide the two way latch all the way as shown in the illustration above Warning When switching to tablet mode make sure that you open the display at an angle between 85 to 95...

Страница 22: ...1 Getting to know your TravelMate 12 Doing otherwise will damage your keyboard when rotating the display screen...

Страница 23: ...ay screen 180 degrees clockwise as shown in the illustration Make sure that the display screen is aligned with the screen supports that will hold it in place Warning Rotate the display screen clockwis...

Страница 24: ...s on both sides until they click into place a then close and latch the display 5 Remove the EMR stylus from its slot to begin pen based input Switching to and from tablet mode automatically rotates th...

Страница 25: ...s Click on the Settings tab and click on Advanced Click on the Screen Rotation tab in the window that appears To enable this feature make sure Enable automatic screen rotate is checked Switching to co...

Страница 26: ...y LCD displaying 16M colors at 1024x768 eXtended Graphics Array XGA resolution Integrated VGA with DVMT Dynamic Video Memory Technology support 3D capabilities Simultaneous LCD and CRT display support...

Страница 27: ...t models Bluetooth Available on select models Human centric design and ergonomics Sleek smooth and stylish design Acer FineTouch keyboard Ergonomically centered touchpad pointing device Internet scrol...

Страница 28: ...while the cover is closed Icon Function Description Num Lock Lights when Num Lock is activated Caps Lock Lights when Caps Lock is activated Battery Charge Lights when the battery is being charged Medi...

Страница 29: ...Lock key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a c...

Страница 30: ...e not printed on the keys Note If an external USB keyboard is connected to the computer the internal keyboard is not disabled and can still be used Desired access Num lock on Num lock off Number keys...

Страница 31: ...ty To activate hot keys press and hold the Fn key before pressing the other key in the hot key combination Key Description Windows logo key Start button Combinations with this key perform shortcut fun...

Страница 32: ...mputer function available if supported by operating system Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display Toggle Switches display output between the display screen external monitor if conne...

Страница 33: ...fonts and software do not support the Euro symbol Please refer to http www microsoft com typography faq faq12 htm for more information Fn Volume up Increases the speaker volume Fn Volume down Decrease...

Страница 34: ...four launch keys is the InviLink button This feature is available on select model To activate the InviLink feature press the InviLink button and a dialog box will be displayed showing the current stat...

Страница 35: ...mail checking etc If you already have an email account you can fill in the Mail Properties in the dialog box The Mail Server is the server name where you get your email for example pop mail yahoo com...

Страница 36: ...isable the touchpad Touchpad basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the cursor Press the left 1 and right 3 buttons located on the ed...

Страница 37: ...ft button Right button 4 way scroll key Tap Execute Click twice quickly Tap twice at the same speed as double clicking a mouse button Select Click once Tap once Drag Click and hold then use finger to...

Страница 38: ...es you the following media storage High capacity Enhanced IDE hard disk High speed optical drive Hard disk The high capacity hard disk is the answer to your storage needs Optical drive The computer co...

Страница 39: ...reo speaker There are audio ports on the right panel of the computer See Right view on page 7 for more information on connecting external audio devices Adjusting the volume Adjusting the volume on the...

Страница 40: ...y drive hard disk and video memory If no activity is detected for a period of time called an inactivity timeout the computer stops some or all of these devices in order to conserve energy This compute...

Страница 41: ...printer external monitor and other external devices 8 Disconnect the Kensington lock if you are using one to secure the computer Moving around when you are just moving within short distances for examp...

Страница 42: ...ting is shorter than that you probably do not need to bring anything with you other than the computer What to bring to long meetings If your meeting will last longer than two and a half hours or if yo...

Страница 43: ...omputer with you leave the computer in the trunk of the car to avoid exposing the computer to excessive heat Changes in temperature and humidity can cause condensation Allow the computer to return to...

Страница 44: ...battery pack s Additional printer driver files if you plan to use another printer Special considerations In addition to the guidelines for taking the computer home follow these guidelines to protect...

Страница 45: ...special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the A...

Страница 46: ...ble around an immovable object such as a table or locked drawer handle Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available Using passwords Three p...

Страница 47: ...er See BIOS Utility on page 52 and Notebook Manager on page 50 Entering a password Note If you wish to enter the BIOS Utility you need to press F2 before the password prompt appears Follow these steps...

Страница 48: ...the computer Then turn on the computer again and try again If you fail to enter the Primary Hard Disk Password please contact your dealer or an authorized service center Setting passwords Follow thes...

Страница 49: ...he cursor keys to highlight a password parameter and press Enter The following box appears 2 Enter the current password then press Enter In the Enter New Password and Confirm New Password fields type...

Страница 50: ...1 Getting to know your TravelMate 40...

Страница 51: ...2 Customizing your computer...

Страница 52: ...basics of your TravelMate computer let s get acquainted with the advanced features of your computer In this chapter you will learn how to add options upgrade components for better performance and cust...

Страница 53: ...desktop PC Fax data modem Some models have a built in V 92 56Kbps software modem Warning This modem port is not compatible with digital phone lines Plugging this modem into a digital phone line will d...

Страница 54: ...hernet cable from the network jack on the rear of the computer to a network jack or hub on your network Wireless communication Available on select models the wireless communication feature allows you...

Страница 55: ...FIR position two IR aware devices such that their IR ports are no more than one meter apart and offset no more than 15 degrees When the two computers are in position simply begin the data transfer as...

Страница 56: ...ear of the optical drive a Plug the other end of the USB cable to the computer b Connect the AC adapter to the power outlet c IEEE 1394 The computer s fast IEEE 1394 port allows you to connect IEEE 13...

Страница 57: ...r type II cards include flash memory SRAM fax data modem LAN and SCSI cards CardBus improves on the 16 bit PC card technology by expanding the bandwidth to 32 bits Note Refer to your card s manual for...

Страница 58: ...2 Customizing your computer 48 3 Press the slot eject button a to pop out the eject button then press it again a to eject the card b...

Страница 59: ...employing PC2100 266 MHz industry standard DDR Double Data Rate soDIMMs Small Outline Dual Inline Memory Modules There are two memory slots on your computer one of which is occupied by standard memor...

Страница 60: ...k Manager The computer has a built in system setup program called Notebook Manager The Windows based Notebook Manager allows you to set passwords the startup sequence of the drives power management an...

Страница 61: ...oot status settings for Wireless Device Wireless LAN and Bluetooth Device determine if these wireless features are enabled or disabled at startup You can manually switch on or off Wireless LAN and Blu...

Страница 62: ...stem Your computer is already properly configured and optimized and you do not need to run this utility However if you encounter configuration problems you may need to run it To access the BIOS Utilit...

Страница 63: ...3 Troubleshooting your computer...

Страница 64: ...s Read it before calling a technician if a problem occurs Solutions to more serious problems require opening up the computer Do not attempt to open the computer by yourself Contact your dealer or an a...

Страница 65: ...drive Remove or replace it with a system diskette and press Ctrl Alt Del to restart the system The operating system files may be damaged or missing Insert the startup disk you created during Windows...

Страница 66: ...s look at the volume control icon on the taskbar You can also use the volume control buttons to adjust the volume See Hot keys on page 21 If headphones earphones or external speakers are connected to...

Страница 67: ...ant to set up my location to use the internal modem To properly use your communications software e g HyperTerminal you need to set up your location 1 Click on Start Control Panel 2 Double click on Pho...

Страница 68: ...bleshooting tips This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems If the system reports an error message or an error sympt...

Страница 69: ...s correctly identified 0210 Stuck key Stuck key on keyboard 0211 Keyboard error Keyboard not working 0212 Keyboard Controller Failed Keyboard controller failed test May require replacing keyboard cont...

Страница 70: ...omplete successfully POST loads default values and offers to run Setup If the failure was caused by incorrect values and they are not corrected the next boot will likely fail On systems with control o...

Страница 71: ...erBIOS2 test error Fail Safe Timer takes too long device Address Conflict Address conflict for specified device Allocation Error for device Run ISA or EISA Configuration Utility to resolve resource co...

Страница 72: ...rrors in binary data A parity error indicates that some data has been corrupted Parity Check 2 nnnn Parity error found in the I O bus BIOS attempts to locate the address and display it on the screen I...

Страница 73: ...t cover of the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide There are three ways to access...

Страница 74: ...will be required to register during your first call to Acer You are required to provide the following information Name ________________________________________ Address _______________________________...

Страница 75: ...Appendix A Specifications...

Страница 76: ...This appendix lists the general specifications of your computer...

Страница 77: ...acity Enhanced IDE hard disk Display and video 10 4 Thin Film Transistor TFT liquid crystal display LCD displaying 32 bit true color at 1024x768 eXtended Graphics Array XGA resolution Integrated VGA w...

Страница 78: ...slot One RJ 11 phone jack One RJ 45 LAN jack One DC in jack AC adapter One external monitor port One speaker headphone out jack One line in jack One FIR wireless communications port IrDA compliant Tw...

Страница 79: ...charge 2 5 hour charge in use AC adapter 50 Watt Auto sensing 100 240Vac 50 60Hz Options Memory upgrade modules Higher capacity hard disk drive USB optical drive USB floppy disk drive IEEE 1394 optica...

Страница 80: ...Appendix A Specifications 70...

Страница 81: ...Appendix B Notices...

Страница 82: ...This appendix lists the general notices of your computer...

Страница 83: ...eceiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded...

Страница 84: ...be notified as soon as possible You will also be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures t...

Страница 85: ...pany 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere r...

Страница 86: ...ximum length is 15 feet 4 6 meters Regulatory Information The WM3B2100 Wireless LAN Card must be installed and used in strict accordance with the manufacturer s instructions This device complies with...

Страница 87: ...that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off a...

Страница 88: ...N VARO LAVATTAESSA OLET ALTTINA LASERS TEILYLLE VARNING LASERSTR LNING N R DENNA DEL R PPNAD L TUIJOTA S TEESEENSTIRRA EJ IN I STR LEN VARNING LASERSTR LNING NAR DENNA DEL R PPNADSTIRRA EJ IN I STR LE...

Страница 89: ...puter carries the Hardware NSTL Tested Year 2000 Compliant logo which certifies that this model has been tested by NSTL using the YMark2000 test and has been found to meet NSTL s standards for Year 20...

Страница 90: ...Appendix B Notices 80...

Страница 91: ...a home office 33 taking home 32 traveling internationally 34 traveling on local trips 34 troubleshooting 54 turning off viii Wireless Communication indica tor 18 Configuring tablet mode buttons 5 con...

Страница 92: ...mode 4 S safety CD ROM 78 FCC notice 73 general instructions 75 lithium battery 78 modem notices 74 scroll lock 19 security keylock 36 passwords 36 smart card 36 service when to call ix speakers hotk...

Страница 93: ...83 volume adjusting 29 W warranty International Traveler s Warran ty 63 Windows keys 21...

Страница 94: ...84...

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