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Troubleshooting tips

39

Troubleshooting

This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to more
serious problems require opening up the computer. Do not attempt to open
the computer yourself; contact your dealer or authorized service center
for assistance.

Troubleshooting tips

This computer incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see the table
below. If the problem cannot be resolved, contact your dealer. See "Requesting
service" on page 37.

If you still encounter problems after going through the corrective measures,
please contact your dealer or an authorized service center for assistance. Some
problems may be solved using the BIOS utility.

Error messages

Corrective action

CMOS battery bad

Contact your dealer or an authorized service center.

CMOS checksum error

Contact your dealer or an authorized service center.

Disk boot failure

Insert a system (bootable) disk into an external drive,
then press <Enter> to reboot.

Equipment
configuration error

Press <F2> (during POST) to enter the BIOS utility,
then press Exit in the BIOS utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized service center.

Hard disk 0 extended
type error

Contact your dealer or an authorized service center.

I/O parity error

Contact your dealer or an authorized service center.

Keyboard error or no
keyboard connected

Contact your dealer or an authorized service center.

Keyboard interface
error

Contact your dealer or an authorized service center.

Memory size mismatch Press <F2> (during POST) to enter the BIOS utility,

then press Exit in the BIOS utility to reboot.

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Содержание LE.RK602.046

Страница 1: ...eas solve problems and simplify everyday projects with Office 2010 Photo editing Easily edit and print your photos with Windows Live Photo Gallery Then share them on Facebook YouTube or Windows Live Search Decide with Bing Find and organize the answers you need using Bing so you can make faster more informed decisions ...

Страница 2: ...___________ Serial number ___________________________________ Date of purchase ________________________________ Place of purchase ________________________________ 2011 All Rights Reserved Acer ICONIA TAB User Guide Original Issue 03 2011 ...

Страница 3: ...ductive please refer to the ICONIA TAB Generic User Guide This guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting In addition it contains warranty information and the general regulations and safety notices for your computer It is available in Portable Document Format PDF and comes preloaded on your computer Follow these step...

Страница 4: ...e care of it Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0º C 32º F or above 50º C 122º F Do not subject the computer to magnetic fields Do not expose the computer to rain or moisture Do not spill water or any liquid on the computer Do not subject the computer to heavy shock or vibration Do n...

Страница 5: ...plug The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord Also the total current rating of all equipment plugged into a single wall outlet should not exceed the fuse rating ...

Страница 6: ...puter and remove the battery pack 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If either of the following occurs the computer has been dropped or the body has been damaged the computer does not operate normally Please refer to Frequently asked questions on page 36 ...

Страница 7: ...sconnecting the power source Observe the following guidelines when connecting and disconnecting power to the power supply unit Install the power supply unit before connecting the power cord to the AC power outlet Unplug the power cord before removing the power supply unit from the computer If the system has multiple sources of power disconnect power from the system by unplugging all power cords fr...

Страница 8: ...grounding pin also provides good protection from unexpected noise produced by other nearby electrical devices that may interfere with the performance of this product The system can be powered using a wide range of voltages 100 to 120 or 220 to 240 V AC The power cord included with the system meets the requirements for use in the country region where the system was purchased Power cords for use in ...

Страница 9: ... vibrating surface Never use it under sporting exercising or any vibrating environment which will probably cause unexpected short current or damage rotor devices HDD Optical drive and even exposure risk from lithium battery pack The bottom surface areas around ventilation openings and AC adapter may get hot To avoid injury ensure they do not come in contact with your skin or body Your device and i...

Страница 10: ...times but it will eventually wear out When the normal use and standby times are noticeably shorter than normal contact your reseller Use only Acer approved batteries and recharge your battery only with Acer approved chargers designated for this device Use the battery only for its intended purpose Never use any charger or battery that is damaged Do not short circuit the battery Accidental short cir...

Страница 11: ... Use the device only in its normal operating positions This device meets RF exposure guidelines when used normally and it and its antenna are positioned at least 1 5 centimeters 5 8 inches away from your body refer to the figure below It should not contain metal and you should position the device the above stated distance from your body To successfully transmit data files or messages this device r...

Страница 12: ...ehicles such as electronic fuel injection systems electronic antiskid antilock braking systems electronic speed control systems and air bag systems For more information check with the manufacturer or its representative of your vehicle or any equipment that has been added Only qualified personnel should service the device or install the device in a vehicle Faulty installation or service may be dang...

Страница 13: ... make an emergency call you shall dial out through your mobile phone or other telephone call system Disposal instructions Do not throw this electronic device into the trash when discarding To minimize pollution and ensure utmost protection of the global environment please recycle For more information on the Waste from Electrical and Electronics Equipment WEEE regulations visit www acer group com p...

Страница 14: ...omfortable reach If you view your monitor more than your documents place the display at the center of your desk to minimize neck strain Taking care of your vision Long viewing hours wearing incorrect glasses or contact lenses glare excessive room lighting poorly focused screens very small typefaces and low contrast displays could stress your eyes The following sections provide suggestions on how t...

Страница 15: ...nded periods of time Developing good work habits Develop the following work habits to make your computer use more relaxing and productive Take short breaks regularly and often Perform some stretching exercises Breathe fresh air as often as possible Exercise regularly and maintain a healthy body Warning We do not recommend using the computer on a couch or bed If this is unavoidable work for only sh...

Страница 16: ...Information for your safety and comfort xvi ...

Страница 17: ...ii Emergency calls xiii Disposal instructions xiii Tips and information for comfortable use xiii Your Acer tablet PC tour 1 Tablet PC 1 Front view 1 Back view 2 Top view 3 Bottom view 3 Left view 4 Right view 4 Booting your tablet 5 Key functions for boot menus 5 Connect the tablet to the keyboard dock 5 Secure the tablet to the keyboard dock 6 Keyboard dock 6 Top view 6 Front view 7 Left view 7 R...

Страница 18: ... through options 33 Connectivity options 33 Network feature 33 Universal Serial Bus USB 34 High Definition Multimedia Interface 34 BIOS utility 35 Boot sequence 35 Frequently asked questions 36 Requesting service 37 Locating the Microsoft Certificate of Authenticity37 International Travelers Warranty 38 Before you call 38 Troubleshooting 39 Troubleshooting tips 39 Regulations and safety notices 40...

Страница 19: ...communication devices RSS 210 44 Exposure of humans to RF fields RSS 102 44 ...

Страница 20: ...s optional Tablet PC Your new computer has two components the tablet and the keyboard dock The following set of images will show you the Tablet PC The views are labeled as if you are holding the Tablet with the screen towards you and the cameras at the top Front view No Item Description 1 Latch Secures the tablet to the keyboard dock when closed 2 Microphones Two internal microphones for stereo so...

Страница 21: ... as the Windows Security Button in the operating system Status indicator color Power status Blue System turned on Slow flash Orange System in Standby mode Flashing Orange System entering Hibernate mode Off System in Hibernate mode or turned off No Item Description 1 Integrated webcam Web camera for video communication 2 SIM card slot Accepts a 3G SIM card configuration may vary depending on model ...

Страница 22: ...n landscape orientation No Item Description 1 Ventilation slot Provides adequate air flow to maintain a safe operating temperature No Icon Item Description 1 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera 2 Lock switch Locks the screen orientation 3 Dock connector Connects to the supplied keyboard dock USB port may also be used as a standard USB port 4 SIM card slot Accepts a 3G ...

Страница 23: ...n 3 Power button Press to turn the tablet on press again to place the tablet in Sleep mode Press and hold to turn the tablet off 4 Volume key Press to increase or decrease volume 5 Ventilation slot Provides adequate air flow to maintain a safe operating temperature 6 2 in 1 card reader Accepts Secure Digital SD MultiMediaCard MMC Note Push to remove install the card Only one card can operate at an...

Страница 24: ...lly or after making changes to BIOS 3 Boot from recovery discs Press the power button Windows key and volume up key simultaneously Use this if you need to restore your operating system to factory defaults from the supplied recovery discs Please refer to Recovering your system in the User Guide Key functions for boot menus For menus displayed before Windows boots Windows key Select the highlighted ...

Страница 25: ...e tablet Note Remove the tablet by releasing the latch and lifting the tablet from the camera side Warning Do not lift the tablet from the speaker side Keyboard dock The following set of images show you the optional keyboard dock Top view No Item Description 1 Dock connector Connects to the tablet 2 Keyboard A standard keyboard with full size keys 1 3 2 4 5 ...

Страница 26: ...ard dock when closed 5 Left and right buttons Function like the left and right mouse buttons No Item Description 1 Latch Secures the tablet to the keyboard dock when closed No Icon Item Description 1 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 2 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera No Item Description 1 1 2 ...

Страница 27: ...ht view Environment No Icon Item Description 1 USB 2 0 port Connect to USB 2 0 devices e g USB mouse USB camera Temperature Operating 5 C to 35 C Non operating 20 C to 65 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 1 ...

Страница 28: ...ards You can scroll through the applications and tap on a card to open the application Icon Item Description Sync Opens the data synchronization tool Game Opens Acer GameZone Calculator Opens the Windows Calculator Webcam Opens the Acer CrystalEye webcam utility Snipping tool Opens the Windows Snipping Tool Disk Clean Opens the disk cleaning tool Device Control Adjust settings for your computer pl...

Страница 29: ...n and Synchronization Wizard Please refer to Acer Backup Manager on page 27 Clean Disk function The Clean Disk functions lists files that have not been used recently and have been successfully backed up You can delete the files on that list knowing you can restore these files from backup copies at a later date if required ...

Страница 30: ...cifically designed to offer you a more comfortable web surfing experience when using touch input Open Acer Ring and tap the TouchBrowser AppCard to launch the browser The toolbar at the top of the screen gives you easy control over the open page ...

Страница 31: ...ing history 3 Home Open the defined home page 4 Tabs Shows the pages currently open 5 Open new tab Tap to open a new tab 6 URL bar Shows the address of the current page 7 Refresh Refreshes the current tab content 8 Add to favorites Add the current page to your favorites 9 Favorites Open the list of your favorites history 10 Web Clip Crop a part of the web page for use in My Journal or Scrapbook 11...

Страница 32: ...nglish 13 Adding a page to your Favorites To add a page to your Favorites tap the Add to Favorites icon give the page a name the page title will be used by default and select a folder to save the URL to ...

Страница 33: ...l Tap the AppCard to open the application Website content is automatically updated each time you open the journal page Use the tabs along the top of the screen to switch between your journal pages or tap the icons on the toolbar to perform various functions No Item Description 1 Web clip Crop a part of the web page for use in My Journal 2 Edit Edit the content on the journal pages 3 Help View the ...

Страница 34: ...corners of the web clip to the size you want You can also move web clips to other pages by dragging the web clip to the tab for the page you want to move the clip to Tap the name of a tab to rename the tab You can use either the virtual keyboard or the keyboard on the dock When you have finished tap Web Clip The web clip tool allows you to clip parts of web pages to save them to My Journal Once yo...

Страница 35: ...n the corner of the crop window to expand it to include all the information you want to capture When you have finished selecting the area you want to crop tap the area to open a menu that will allow you to paste the content into My Journal or Copy it to the clipboard You can also Save bitmap as or Discard the web clip ...

Страница 36: ... My Journal and tap the trash can icon Note If the web clip comes from a site that requires a login the clip will be grayed out and a key icon will show to indicate that it requires a login Tap the clip to open the login page in My Journal Note If an Internet connection to the website is unavailable the clip will indicate that the connection is unavailable Tap the clip to refresh the data ...

Страница 37: ...e devices store content and make it available to DMP Digital Media Player and DMR Digital Media Renderer devices Acer clear fi will list DMS devices on the main screen and you can choose ALL DEVICES or a specific device to browse the media stored Display media content If you want to display media content on your computer you just need to double click the media content If you want to display the me...

Страница 38: ...arget icon will change to display the status You can view the save status progress bar on the target Click the target to display a dialog box that allows you to cancel the process Search media If you want to search your media content you need to choose the media type first then enter a keyword in the search bar Acer clear fi will list the media content that matches the keyword Media sharing settin...

Страница 39: ... port on your computer and allows you to turn your connectivity devices on or off select a power scheme lock your computer turn it off or place it in Sleep mode The Device Control UI also indicates if the tablet is docked Or if the tablet is undocked If you have any devices plugged into a USB port or the HDMI port Device Control will show what type of device is plugged into each port If you have ...

Страница 40: ...evice into a USB port you may tap the USB icon to open a context menu Tap Open to view the files in Windows Explorer To safely remove the device select Eject from the menu There is also a context menu available for the HDMI connector ...

Страница 41: ...d Microsoft Windows provides a convenient virtual keyboard for entering data To use the keyboard tap a text box to display the keyboard icon Tap the icon to open the keyboard Alternatively tap and drag the keyboard tab displayed on the left hand side of the screen ...

Страница 42: ...English 23 SocialJogger Open Acer Ring and tap the SocialJogger AppCard SocialJogger gives you one touch access to popular social networking sites Facebook YouTube and Flickr ...

Страница 43: ...the login wizard You can log into all three supported services from a single login wizard If you don t already have an account with the supported services you can create an account from the wizard Tap Continue to log into your account s Facebook ...

Страница 44: ...lish Sharing content 25 YouTube Flickr Sharing content You can upload content to each service by tapping the Share on icon in the upper right hand corner of the page This will open a file browser above the ...

Страница 45: ...hree service pages Drag and drop the content you want to share to the desired service Settings You can adjust the settings for each service by tapping the Settings icon This opens the settings window with a tab for each service ...

Страница 46: ...em settings e g email settings and Internet Explorer Favorites from an existing computer to your new tablet PC It also establishes a synchronization relationship between the two computers so that all files in the Documents Pictures Music and Videos libraries on the tablet PC will be kept synchronized with their shadows on the other PC Acer Backup Manager also includes the Disk Clean function pleas...

Страница 47: ...e tablet is attached to the keyboard dock With an HDMI cable is plugged in When programs designed for a specific orientation are running Note You are advised to keep your tablet in landscape orientation with the webcam above the screen while you are making a video call Please rotate your display to the landscape orientation and use the lock switch to set the orientation before starting a video cal...

Страница 48: ...onfiguration and power interface ACPI which allows for maximum power conservation and maximum performance at the same time Windows handles all power saving chores for your computer Recovering your system Your computer was shipped with a set of recovery DVDS that contains the system recovery information While the tablet is turned off plug in an external DVD drive insert the first disc into the DVD ...

Страница 49: ...lts in a significantly faster charge time Maximizing the battery s life Like all other batteries your computer s battery will degrade over time This means that the battery s performance will diminish with time and use To maximize your battery s life you are advised to adhere to the recommendations set out below Conditioning a new battery pack Before you use a battery pack for the first time there ...

Страница 50: ...ing usage patterns Not discharging and recharging the battery to its extremes as described above Frequent use the more you use the battery the faster it will reach the end of its effective life A standard computer battery has a life span of about 300 charges Charging the battery Plug the AC adapter into the computer and connect to a mains power outlet You can continue to operate your computer on A...

Страница 51: ...ars the recommended course of action depends on your situation Situation Recommended Action The AC adapter and a power outlet are available 1 Plug the AC adapter into the computer and then connect to the mains power supply 2 Save all necessary files 3 Resume work Turn off the computer if you want to recharge the battery rapidly The AC adapter or a power outlet is unavailable You have no spare batt...

Страница 52: ...top PC For instructions on how to connect different external devices to the computer read the following section Network feature Note The network feature is a part of the optional keyboard dock The network feature allows you to connect your computer to an Ethernet based network To use the network feature connect an Ethernet cable from the Ethernet RJ 45 port on the chassis of the computer to a netw...

Страница 53: ...ace is an industry supported uncompressed all digital audio video interface HDMI provides an interface between any compatible digital audio video source such as a set top box DVD player and A V receiver and a compatible digital audio and or video monitor such as a digital television DTV over a single cable Use the HDMI port on your computer to connect with high end audio and video equipment Single...

Страница 54: ...uration problems you may need to run it To activate the BIOS utility connect a USB keybaord to your tablet PC and press F2 during the POST while the computer logo is displayed Note To access the BIOS Utility you need to connect a USB keybaord and hold the Windows key while pressing the power button Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boo...

Страница 55: ...rn the display back on If pressing a key does not turn the display back on three things might be the cause The brightness level might be too low Press Fn increase to adjust the brightness level If the Sleep indicator is lit the computer is in Sleep mode Press and release the power button to resume No audio is heard from the computer Check the following The volume may be muted In Windows look at th...

Страница 56: ...ur computer was shipped with an authentic Microsoft operating system It contains a number of security features and may not be removed from the comptuer The COA is placed on a slide out tab located just above the SD Card slot To view the COA you will need to pull out the tab 1 Place the tablet screen down on a suitable surface and open the SD Card slot cover 2 Insert a pen into one of the two small...

Страница 57: ...can still get in contact with our offices worldwide Please consult www acer com Before you call Please have the following information available when you call Acer for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write...

Страница 58: ...rvice center for assistance Some problems may be solved using the BIOS utility Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot failure Insert a system bootable disk into an external drive then press Enter to reboot Equipment configuration error Press F2 during POS...

Страница 59: ...ce by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made us...

Страница 60: ...malfunction Radio device regulatory notice Note Below regulatory information is for models with wireless LAN and or Bluetooth only General This product complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use Depending on configurations this product may or may not contain wireless radio devices such as wireless LAN and or Blueto...

Страница 61: ...and Maximum authorized power indoors is 100 mW Maximum authorized power outdoors is 10 mW Departments in which the use of the 2400 2483 5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors This requirement is likely to change over time allowing you to use your wireless LAN card in more areas within France Please check with ART for the latest information www...

Страница 62: ...this product to be used indoors for the frequency range 5 15 to 5 25 GHz to reduce the potential for harmful interference to co channel Mobile Satellite systems 3 High power radar are allocated as primary users of the 5 25 to 5 35 GHz and 5 65 to 5 85 GHz bands These radar stations can cause interference with and or damage this device 4 An improper installation or unauthorized use may cause harmfu...

Страница 63: ...d outdoors is subject to licensing Pour empêcher que cet appareil cause du brouillage au service faisant l objet d une licence il doit être utilisé a l intérieur et devrait être placé loin des fenêtres afin de fournir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence Caution When using IEEE 802 11a wireless LAN this...

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