Frequently asked questions
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International Travelers Warranty
Your computer is backed by an International Travelers Warranty (ITW) that
gives you security and peace of mind when traveling. Our worldwide network
of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need
to know about the ITW program. A list of available, authorized service centers is
in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive
the benefits from our support centers. Place your proof-of-purchase in the flap
located inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW service
site, you can still get in contact with our offices worldwide. Please consult
www.acer.com.
Before you call
Please have the following information available when you call Acer for online
service, and please be at your computer when you call. With your support, we
can reduce the amount of time a call takes and help solve your problems
efficiently. If there are error messages or beeps reported by your computer,
write them down as they appear on the screen (or the number and sequence in
the case of beeps).
You are required to provide the following information:
Name: __________________________________________________________________
Address: _________________________________________________________________
Telephone number: ______________________________________________________
Machine and model type: _________________________________________________
Serial number: ___________________________________________________________
Date of purchase: ________________________________________________________
