Troubleshooting problems with the device.
10 TROUBLESHOOTING
No sound coming from the headset
>
the USB plug is not properly plugged into the jack
: check if the LED is on or replug
>
the 3.5mm headphone plug and microphone plug are not plugged in their corresponding
jack
: check if the logos match
>
the headset was connected during music software being played
: close all software and
restart installation
>
the audio device selected in your operating system is not correct
: go to control panel,
select
Sounds and Multimedia Properties
or
Sounds and Audio Device
Propeties
(XP), open
Sound Playback
tab and select
USB Audio Device
or
Accutone Audio Adaptor
in the
Preferred Device
scroll-down selection.
>
the volume control for your operating system or music software is set to mute
: uncheck
mute from your system or music software.
>
the computer does not recognize the USB headset
: restart your system or re-install the
USB headset driver by unplugging and re-pluggin
g
the USB plug.
Cannot record sound from the microphone
>
the microphone plug is not properly plugged in
: check connection of the headset plugs.
>
the mic muting function is on
: go to
Sound and Multimedia
(
Audio Device
)
Properties
and select
Volume
control for
Sound Recording
to check
Selected
in
the
Microphone
column.
>
the audio device selected in your operating system is not correct:
refer to the above
section on the same problem but open the
Sound Recording
tab instead.
Other problems
>
I'm using Windows 98 or 98SE, and the unit just doesn't work properly no matter how
many times I re-install the drivers:
pc running Windows 98SE with AMD processor at
350MHz or faster, and pc that uses VIA Technologies USB Controller will require a
Microsoft USB Update Patch file, go to www.accutone.com.hk website, under "more
information" in the AU500 adaptor section, click "Microsoft Windows 98 Driver
Update" and follow the instructions.
>
headset seize to function after unplug and then re-plug to USB port:
in some PC, the
audio driver doesn’t reset automatically; go to Control Panel and reselect the proper
Sound Playback and Sound Recording driver under Audio devices.
* For problems not listed in the above section, or more detailed instructions to various troubleshooting, please refer back
to
FAQ:troubleshooting
section in our website at http://www.accutone.com
11 PRECAUTIONS ON SAFETY
12 SAFETY STANDARDS - CE MARK
13 TRADEMARKS AND OWNERSHIP
>
Listening with the headset at high volume may damage your hearing.
>
Adjusting the volume for microphone or headphone too high may cause squealing (feedback sound)
and can damage your hearing.
>
Do not use while driving and cycling.
>
Place product far away from water, fire, extended exposure of direct sunlight or magnetic field, and
places of excessive dust, moist, rain, shock or electromagnetic radiation.
>
Do not drop your headset or subject it to external shock which may cause malfunction.
>
Do not disassemble or attempt to open up the casing of either adaptor or headset.
>
Whenever unplugging the headset or the adaptor, apply force to the plug part only. Jerking the cord
instead of the plug may cause damage to the product.
>
Do not use any liquid substance to clean the casing of the product.
This product had been subject to testing requirement for the CE mark, and has been approved to
c l a i m t h e C E m a r k f o r E M C s t a n d a r d s ( E N 5 5 0 2 2 : 0 9 . 9 8 + A 1 : 1 0 . 0 0 + A 2 : 0 1 . 0 3 ,
EN55024:09.98+A1:10.01+A2:01.03). The validity of the CE marking is restricted to only those
countries when it is legally enforced, mainly in the countries of the European Economic Area.
You are cautioned that any change or modification not expressly approved in this manual could void
your authority to operate this equipment.
D
Accutone and the logo design combined are trademarks or registered trademarks of Accutone
Technologies Limited.
D
Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
D
IBM and PC/AT are registered trademarks of International Business Machines Corporation.
D
Pentium is a trademark or registered trademark of Intel Corporation.
D
Skype is a trademark or registered trademark of Skype Technologies S.A.
D
Apple Computer Inc. has intellectual property rights over "Apple", "Macintosh" and "OSX".
®
®
®
®
D
In this manual, Microsoft Windows XP Home Edition and Microsoft Windows XP Professional
®
Edition are referred to as Windows XP, whereas Microsoft 2000 Professional Edition is referred to
®
®
as Windows 2000, Microsoft Millennium Edition is referred to as Windows Me, and Microsoft
®
Windows 98 Second Edition is referred to as Windows 98 SE.
D
All other names of systems and products mentioned are trademarks or registered trademarks of
®
their respective owners. ™ marks and marks are omitted for convenience purposes.
accutone USB controller - installation guide & user manual
precautions, standards & trademarks
troubleshooting
Precautions and other legal information.
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