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Troubleshooting
137
Display/symptom
Possible solution
Meter displays
Glucose Error
Detection of an unexpected hardware error
– Repeat the test or proceed according to the requirements
of your facility.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Power the meter off and on.
– Reset the meter by pressing the On/Off button for 12
seconds.
– If the error persists, contact ACCU-CHEK Customer Care.
Meter displays
Unexpected SW Error
Detection of an unexpected software error
– Repeat the test or proceed according to the requirements
of your facility.
– Place meter into a connected base unit to synchronize
configurations with the data management system
– Reset the meter by pressing the reset button (see page 141)
– If the error persists, contact ACCU-CHEK Customer Care.
Communication Problems with the Data Management System via RF
The ACCU-CHEK Inform II Meter is
unable to communicate with the Data
Management System
– Check whether WLAN is activated on the meter (see
Chapter 2)
– Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2)
– Dock the RF enabled meter into a hard-wired base unit to
transfer the data (see Chapter 9)
– Check the meter WLAN performance in Diagnostic Screen
#7 on the meter.
– Reset the meter by pressing the On/Off button for 12
seconds.
– If the error persists, contact ACCU-CHEK Customer Care.
Base unit
LED is not illuminated
Not connected to power supply unit or power supply unit is
defective, base unit is defective, or power outlet not active.
– Disconnect and connect the power supply again.
– If the error persists, contact ACCU-CHEK Customer Care.
LED flashes red
Communication or configuration error.
–
Check the configuration and/or the connection to the Data
Management System (DMS). Contact the DMS or IT
administrator of your institution.
– If the error persists, contact ACCU-CHEK Customer Care.
Automatic shutdown (power off)
The meter powers off after a configurable time without
activity (e.g., touching a key, touching the screen) to
conserve energy. In addition, the meter may power off
automatically for the reasons listed below. Reactivate the
meter/screen as described in the following:
Содержание Inform 2
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