Chapter 3: Tes
Preparing the ACCU
1.
Pull off the cap.
Note: You can refer to the F
With the ACCU-CHEK Comp
site instead of your fingert
18
When a control test isn’t within the acceptable range, there could be several reasons.
Follow these steps to find out why:
Chapter 2: Control Testing
ACCU-CHEK Customer Care Service Center 1-800-858-8072
Troubleshooting Checks
1.
Check the expiration dates of the test drum
and control solution.
2.
Make sure the caps were tight on the test
drum vial and control solution bottles.
3.
Make sure the test drum has not been in the
meter more than 90 days.
4.
Make sure you followed all the testing steps.
5.
Make sure the temperature was between 50-
104
°
F (10-40
°
C) when you did the test.
6.
If none of the above apply...
Action
Replace solution or drums that have expired, or solution
you opened more than three months ago.
If either has been open for a while, replace the test drum
or control solution.
If the drum symbol (with or without CTRL) is flashing,
the drum has been in the meter more than 90 days or the
drum door has been opened and closed so the 90-day
timer is not valid. Replace the test drum.
Reread
Running a Control Test and test again or ask your
healthcare provider for help.
Repeat the test in the appropriate temperature range.
Repeat the control test with a new test strip. If the result
still isn’t within the acceptable range, contact the ACCU-
CHEK Customer Care service center at 1-800-858-8072.
Gradient box behind
chart prints 20m,
9y, 4k to white.
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