Accton Technology EN2218-1, Руководство пользователя

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Troubleshooting A-1
Appendix A
Troubleshooting
Ethernet Network Interface
1Step includes a diagnostics program for checking the card’s components and
network cabling. Run diagnostics from 1Step by selecting
Test Adapter
from
the
Action Menu
. The card may fail some tests due to various
reasons — some of which can be easily remedied by the user. This section
provides tips to isolate and solve common problems.
If the problems remain unsolved, contact your dealer or Accton Technology
Corporation’s Technical Support Section. Write a problem description, including
what problems occurred, what PC was used, duration of the problems, the product
number, serial number, hardware, software and OS version that you’re using.
You may run the MSD (Microsoft Diagnostics) program, which is available from
DOS 6.0 or Windows V3.1. Then select
Report ALL and send this report to
Accton by Fax. In your report, also indicate your:
a. Network Operating System and version number
b. Software driver type and version number
c. Make and brand of computer
Refer to the
Product Support Services
section in Appendix D for contact information.