OMNISOUND
®
3000C PRO USER MANUAL
25
COPYRIGHT © 2001 - 2017, ACCELERATED CARE PLUS CORP., ALL RIGHTS RESERVED
TROUBLESHOOTING
The following table lists machine problem symptoms and possible areas to check for the problem causes. If these
suggested measures do not correct the machine malfunction, call your ACP Customer Support representative.
PROBLEM
CAUSE
REMEDY
BROKEN TRANSDUCER CABLE,
message is displayed on the unit
Transducer may not be connected
properly.
Unit may have problem with
transducer or cable.
Check if transducer is plugged-in
correctly. If not, plug-in transducer and
re-start unit.
If error message was on and
transducer was connected properly,
please contact the Service Center for
assistance.
TRANSDUCER OVER HEAT message is
displayed on the unit
Transducer output is too high. and/or
the couplant is inadequate This error
occurs during treatment. When this
message is displayed, the output is
automatically terminated. The unit is
in “locked” condition until the
transducer temperature is reduced. At
that point the unit resets.
Check if appropriate couplant was
used, and if it was used in sufficient
quantity and with proper technique.
Improper use of couplant will result in
unit overheating.
If the couplant was applied
appropriatelly and in sufficient quantity,
contact the Service Center.
TRANSDUCER NOT PRESENT
message is displayed on the unit
Transducer may not be connected
properly.
Check if transducer is plugged-in
correctly. If not, plug-in transducer and
re-start unit.
If properly re-connecting the
transducer does not resolve the
problem, please contact the Service
Center for assistance.
SYSTEM FAILURE, or the RF SYSTEM
FAILURE message is displayed on the unit
Internal unit failure is likely
Contact the Service Center for
assistance
Unit will not power on
Power cord not plugged in to the unit
or AC outlet
Verify the electrical cord has a molded
HOSPITAL GRADE
plug (see below)
Verify if power cord is connected as
appropriate
Verify AC outlet is functional
Unit will not start
Output power not increased.
Select FREQUENCY, DUTY FACTOR,
and OUTPUT POWER
Cannot change settings
Treatment in progress
Stop treatment, adjust, and restart
Patient feels surging or spiking sensation
Absent, inadequate, or improper
conductive medium interface
Treatment output intensity is too high.
Replace with correct and adequate
conductive medium
Reduce output intensity
Patient cannot detect output
Failure of transducer(s), or conductive
medium interface
Failure of Omnisound
®
3000C Pro
Patient may have compromised
sensation tolerance.
Use
Omnisound
®
3000C Pro output
test to determine if unit has failed or is
operating incorrectly.
Check for patient sensation in the
treatment area.
I
dentify the “HOSPITAL
GRADE” marking on the
power plug
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