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Troubleshooting

55

Troubleshooting

Before calling the Service department, read the following information to determine the possible cause of a malfunction.

Malfunction

Cause

Solution

No power

Mains cable not connected

Connect the mains cable securely to the
socket

Power switch set to OFF

Turn the power switch to ON

No current in the power socket

Use another device on the socket, where
necessary

No image

Screen not set for reception

Set the correct video input mode until an
image from the recorder appears

Video cable not connected properly

Connect the video cable securely

Connected modem is switched off

Switch on the monitor

Camera images black and
white and blurred, despite
colour camera being installed

If no cameras are connected when the re-
corder is started, then the recorder is
started automatically in NTSC mode. If only
PAL colour cameras are connected, then
these are displayed as black and white and
blurred

Connect the cameras before starting the
recorder. The recorder automatically de-
tects whether a PAL or NTSC signal is
present and switches to the correct mode.
You can set the mode (see page 38)

No sound

Audio cables not connected properly

Connect the audio cables securely

Devices connected over the audio cables
are not switched on

Switch on the devices connected over the
audio cables

Audio connection cable is damaged

Replace the cable

HDD is not working

Connection cables not connected properly Connect the cables securely

HDD defective or not system-compatible

Replace with a recommended HDD

USB port not working

Device not supported

Connect a compatible USB medium
(USB 2.0)

USB hub is in use

Connect the USB medium directly

Network access not possible Network cable connections are loose

Connect the network cable

Network settings are incorrect (DHCP, IP
address etc.)

Check the network configuration and cor-
rect it, when necessary (see page 48)

Remote control is not working Batteries inserted with the wrong polarity or

are empty

Replace the batteries. To control the de-
vice with the remote control, point it at the
remote control sensor on the device

Remote control too far away from the re-
corder

Use the remote controller within 7 metres
from the device

Signal blocked by obstruction between the
remote control and recorder

Remove the obstruction

Lighting too bright or fluorescent tubes in
use?

Switch off strong fluorescent lighting in the
immediate vicinity

Recording not possible

No HDD or HDD is not initialised

Install and initialise the HDD

Sudden deactivation of the
device

Temperature inside the device is too high

Clean the device and remove any obstruc-
tions from the ventilation area

Device cleaning and care

Note

•

Your device requires no maintenance.

•

Protect the device from dust, dirt and moisture.

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Содержание TVVR40000

Страница 1: ...ABUS Digital Recorder TVVR40000 TVVR40010 TVVR40020 TVVR40021 User manual Version 1 4 ...

Страница 2: ...a third party Therefore look after these operating instructions for future reference A list of contents with the corresponding page number can be found in the index Pay attention to the information in the separate quick guide plus the notes on the CD and in the accompanying documentation on Web server control and Clients Software These can be found on the Internet under www abus sc com ...

Страница 3: ...Device overview 3 Device overview Front Rear TVVR40000 and TVVR40010 are similar to above diagram See System operation on page 13 ...

Страница 4: ...Device overview 4 Remote control TVAC40930 optional available ...

Страница 5: ...device 12 Scope of delivery 12 System operation 13 General information 13 Operating elements on the device 13 Connections on the rear of the device 14 Operating elements on the remote control 14 Mouse operation 15 On screen keyboard 16 Starting the device 16 Switching off locking and rebooting the device 16 Status displays 17 General information 17 DVR status LED 17 Camera selection keys status LE...

Страница 6: ...PTZ Camera 29 Pattern Settings 30 Device menu 31 Menu overview 31 Menu description 31 Manual Record 32 Video Search 32 Parameters for Video Search 32 Results 33 Video Export 34 Manual Alarm 35 HDDs 35 Installing the HDD 35 Initialising the HDD 36 HDD Management parameters 36 Setting the HDD 36 Checking the HDD status 37 Setting up the HDD alarm 37 System Settings 38 Overview 38 General Settings 38...

Страница 7: ...h triggered alarm can be handled individually 52 Alarm Output 54 IP alarm module 54 Troubleshooting 55 Device cleaning and care 55 Note 55 Index 56 Technical data 57 HDD storage capacity 58 Disposal 59 Information on the EU directive on waste electrical and electronic equipment 59 Information on handling batteries 59 Important information on disposing of batteries 59 Information on the European Ro...

Страница 8: ... required earthing of the de Install one or more HDDs see the separate quick e motherboard using the red data cable small connector Connect the power supply cable large 5 pin connec Check that the connections are secure Only use HDD s that are approved for video re Pay attention to the minimum radius when laying Connect the analogue cameras with BNC connec Connect the sensors to the alarm inputs t...

Страница 9: ...or non compliance All guarantee claims are invalid in such cases Keep this manual in a safe place for future reference If you pass on or sell the device you must also include this user manual This device has been manufactured in accordance international safety standards Power supply Only operate this device through a power source which supplies the mains power specified on the type plate If you ar...

Страница 10: ...hey cannot be A damaged mains cable can cause a fire or electric shock Check the mains cable from time to time Never modify or manipulate the mains cable or plug Do not use plug adapters or extension cables that do not conform to the applicable safety standards and do not make alterations to power supply cables or mains Installation location operating enviro ment Position the device on a firm leve...

Страница 11: ...ll maintenance and service work must be carried out by authorised firms Improper repairs can expose device users to the risk of fatal injury Only connect devices that are suitable for the in tended purpose Otherwise hazardous situations or Putting into operation Observe all safety and operating instructions before putting the device into operation for the first time Only open the housing to instal...

Страница 12: ...o all operat ompany names and product descriptions are trade marks of the corresponding owner All rights reserved In the event of questions please contact your local main These operating instructions have been produced the greatest care Should you discover any missing information or inaccuracies please con tact us under the address shown on the back of Center GmbH does not accept any liability for...

Страница 13: ...or DVR burner No Name Function 3 Camera selection keys 1 2 3 Displays the camera status White Camera is connected Blue Connected camera is recording Not lit No camera connected In the live view Selects the camera and displays the full screen view 4 Directional keypad During playback Sets the speed Previous next day In the live view Selects the channel In menus Navigation OK key Press and hold for ...

Страница 14: ...ax 16 alarm inputs ALARM OUT Max 4 relay outputs 17 LOOP OUT Connection for looped video signals cable available separately 18 Connection for earthing line 19 Power switch and mains power connection 100 240 V AC 50 60 Hz Operating elements on the remote control Note Pay attention to the remote control diagram on page 4 No Name Function 20 POWER Switches on off hold down for 5 seconds 21 DEV Assign...

Страница 15: ... main menu Switches the key tones on and off press and hold down for 5 seconds 44 REC Opens starts manual recording No Name Function 45 INFO Switches to another monitor in the live view 46 EDIT General use Activates the text entry backspace in text fields Mouse operation Note Further descriptions in these operating instruc tions are made with the mouse The device is suitable for use with a USB mou...

Страница 16: ...current setting is displayed To cancel the entry or exit the field press ESC The device must only be operated with the mains For safety reasons use an uninterruptible power After the device has been connected to the power supply and the main switch on the rear of the device is switched test during the start up tatus of the DSP processors and the HDD appears If an X is displayed then this in dicate...

Страница 17: ... status is OK White flashing System status is OK recording settings are stored surveillance mode is active Blue constantly lit At least one camera is currently recording Red constantly lit System maintenance required Camera selection keys status LED State Function Off No camera connected White constantly lit Camera is connected Blue constantly lit Camera is currently recording Displays on the moni...

Страница 18: ...eld and select the desired language to continue The following After the system is set up you can untick the box The setup wizard is then no longer started auto Setting up the administrator Warning Note down the admin password The following password is preset 1 2 3 4 5 1 Click the entry field and enter your admin password 2 To assign a new password tick the box next to Admin Password 3 Enter the ne...

Страница 19: ...pressing 7 Exit the setting by pressing Network Settings 1 Click on Enter Note To check whether DHCP can be selected or if you have to set the IP address and other settings manually consult your network administrator 2 DHCP activated If DHCP is set up in the network router then tick the DHCP box All network settings are then made automatically 3 DHCP not activated Enter the data manually IP addres...

Страница 20: ...ews The signals of the connected cameras are displayed on the main screen By double clicking the left mouse key you can dis play the camera image as a full screen view or switch back to the original view Status symbols The following symbols are displayed depending on the operating status of the device Symbol Meaning Event detected Motion detection alarm triggered by sen sor HDD error etc R R Red R...

Страница 21: ... to playback mode Menu Opens the main menu Note Stop Auto switch Specify the delay in the image sequence in the display settings Digital Zoom This function opens an image which has been enlarged by four times Left click the mouse in the small image window and pull a frame around the image section to be zoomed in on whilst holding the button down The selected section is then digitally zoomed To exi...

Страница 22: ...ut is also assigned The BNC output Video Spot Out output displays the cameras in sequence and in full screen If during the boot process of the DVR the VGA cable is not connected the main video signal is displayed at BNC output MAIN Connect the VGA cable and reboot the DVR in order to display the main video signal at the VGA output No VGA monitor connected The main video signal is displayed at BNC ...

Страница 23: ...e type More Settings Detailed settings Pre alarm Recording period before an alarm in seconds Post alarm Recording period after an alarm in seconds Expiration Period in days after which the re cording is deleted automatically at 00 00 The event remains in the log file 0 Recordings are not deleted automatically Redundancy Redundant recording yes no Copy To Copies the selected settings to other camer...

Страница 24: ... the entire day 5 To make specific time settings untick the All Day box 6 Specify the recording type in the drop down menu Time Motion detection Alarm Motion detection or alarm Motion detection and alarm 7 When making a specific time setting you can define up to 8 time periods each from 00 00 to 00 00 The times in the individual periods must not overlap Note The Time recording type defines the tim...

Страница 25: ...off 2 Defines the start and end point of a video for data backup 3 Previous recording day 4 Goes back 30 seconds 5 Play 6 Stop 7 Advances 30 seconds 8 Fast forward 9 Slow motion advance 10 Next recording day 11 Time bar Click on the time bar with the mouse to con tinue playback from another point To start playback from a specific time click on the slider and drag it to the required time 12 Recordi...

Страница 26: ...h In the Video Search screen click on the Event tab to search for specific recordings which were triggered either by an alarm or motion detection Enter the search criteria e g date time alarm in puts cameras to carry out the search Playback from the live view screen Click on playback whilst the live view screen is shown Playback is controlled on the control panel Note Playback starts with the reco...

Страница 27: ...TZ camera 2 Call presets 3 Call tours 4 Keypad 5 Speed 6 Zoom focus and iris adjustment 7 Exits the PTZ control Pop up menu for mouse operation Note Press the right mouse button when the cursor is positioned on a live image The following settings can be made The arrow pointing to the right indicates that a sub menu is opened for selec tion Camera PTZ camera selection Call Preset Selects the set pr...

Страница 28: ...m era The cameras can then pan and tilt quickly to the cor responding locations Select the camera in the control panel then click on Preset Settings in the pop up menu 1 Pan tilt and zoom the camera to the desired posi tion 2 Select Preset 1 from the list 3 Click on Set The position is now set as Preset 1 4 Repeat steps 1 3 to define further presets 5 Exit the settings by pressing Apply and OK Not...

Страница 29: ... steps 1 5 to define further patrols 7 Exit the settings by pressing OK Note A patrol consists of at least two preset positions You can set several patrols for one camera The set patrol can be tested as follows Click on Start and monitor the patrol You can stop the patrol at any time and repeat the patrol settings e g to make corrections Call a tour set in the PTZ Camera You can also configure tou...

Страница 30: ...n Settings in the pop up menu 1 Select the pattern number 2 Click on Run Record to start the pattern recording 3 Using the control panel adjust the camera position and settings that you wish to record as a pattern 4 The recording is made until Stop Record is clicked Note Start the recorded pattern by calling up the pop up menu right click in the live view of the PTZ camera Click on Run Pattern and...

Страница 31: ...search for recordings started by events e g alarms mo tion detection 32 Video Export Function for exporting saved recordings to USB media 34 Manual Alarm Manual switching of alarm outputs for testing functionality 35 HDD Used for initialising or managing installed HDDs assigning read write func tions cameras network HDD management etc 35 Settings Used for managing all device settings General Camer...

Страница 32: ... Video Search General tab Analog Overview of analogue cameras Used for searching the selected cameras Video Type Continuous Motion detection Alarm Motion detection or alarm Motion detection and alarm Manual recording All File Type Unlocked Locked All Start Time Date and time End Time Date and time Event tab Event Type Alarm input motion detection Start Time Date and time End Time Date and time Ana...

Страница 33: ...n move the green and blue markers with the mouse to view the recording at a specific time You can scroll through the recordings by day day af ter or day before 3 Start playback by pressing OK The playback screen opens 4 The control panel is used to control the process Note See also the description on page 25 Results After making a search the results screen is displayed Highlight the searched recor...

Страница 34: ... on Export to access the export screen 1 Select the connected medium used for data storage from the drop down menu 2 If the medium is not displayed click on Refresh If the medium is still not displayed disconnect it from the device and reconnect the medium again See also the manufacturer s specifications 3 Click on Start to start the export process The pro gress of the export process is then displ...

Страница 35: ...lling the HDD 1 Disconnect the device from the mains power and open the cover 2 Observe the applicable ESD guidelines when ha dling electronic devices and ensure they are earthed 3 Do not open the device in rooms with carpets or other surfaces that can become charged 4 Avoid bodily contact with all components on the PCB Warning If you have questions regarding the information or cannot find the inf...

Страница 36: ... assigned to groups Set Cameras for HDD Group tab Analog Overview of cameras Used for accessing the selected camera group IP Overview of IP cameras Used for accessing the selected IP camera group Data Backup on HDD Group 1 to 8 Note If the initialised HDD is not displayed check the connections 1 Select the HDD by ticking the corresponding box 2 Start the process by clicking on Init 3 Confirm the p...

Страница 37: ...ng to the info mation S M A R T HDD see page 45 Setting up the HDD alarm You can specify alarms to inform you of HDD errors To do this call up Exception in the System Se tings menu see page 42 If only one HDD is installed and this is set to only then the device cannot make re The redundant HDD makes an extra copy of the backup At least one HDD must have the R W status Read Write Otherwise no recor...

Страница 38: ...e parameters and assignment to camera inputs 27 Menu Setting RS232 Parameters on the serial conne tion Display Display settings and assignment of the event output Exception Behaviour of the device in exce tional cases HDD full network disconnected etc User Adding and changing users a signing authorisation rights Note Pay attention to the instructions in the correspon ing sections General Settings ...

Страница 39: ... ously activated cameras can be se lected Camera Name Clear identification of the camera e g right car park front entry gate etc Display Cam era Name Box ticked not ticked Display Date Box ticked not ticked Display Week Box ticked not ticked Date Format Format of the displayed date Time Format 12 hour 24 hour display OSD Display OSD transparent flashing non transparent etc OSD Display Position Scr...

Страница 40: ... and motion detection are not displayed Zones Schedule and notification Note You can assign the surveillance parameters indi vidually and control the notification type for tamper monitoring motion detection and video loss detec tion Schedule 1 Select Schedule in the advanced camera settings 2 Select the day and enter the schedule Note You can define up to 8 time periods each from 00 00 to 00 00 Th...

Страница 41: ...e 23 System Settings Network Note See separate section on page 47 System Settings Alarm Note See separate section on page 52 System Settings PTZ Note See description on page 27 System Settings RS232 No function System Settings Display Note See description on page 22 ...

Страница 42: ...he access code again here Level IMPORTANT More access rights can be set on the Manager level than on the User s MAC MAC address of the network adapter on the PC of the corresponding us Note This limits access to the PC whose MAC address is entered here 2 Enter the name and password and confirm the password in the field below 3 Select the level and enter the MAC Warning Pay attention to the instruc...

Страница 43: ...by clicking on the arrows in the tab bar Parameter Setting Local Per mission Local Log Search Local Configuration Local Camera Management Local Advanced Operation Local ShutDown Reboot Network Permission Network Log Search Network Configuration Network Camera Management Control Serial Connections Video Output Control Two way Audio Alarm Control Network Advanced Operation Network ShutDown Reboot Ca...

Страница 44: ...n Device information serial number firmware status etc 46 Upgrading the device Note A device upgrade can be made from a USB de vice or over the network via FTP Copy the upgrade file mav format to the main directory of a USB stick Connect the USB stick to a USB port on the device 1 Select the USB port click on Refresh if neces sary 2 Select the upgrade file and click on Upgrade 3 Wait until the dev...

Страница 45: ...pe Minor type sub parameter Operation All Switch On ShutDown Irregular ShutDown Local Reboot Local Login Local Logout Local Settings USB Local Recording Begin End Local PTZ Control Local File Locked Others Information All HDD Information HDD S M A R T Start Record Stop Record Delete Obsolete Recording Network HDD Information 1 Select the event you wish to search for in the log then select the sub ...

Страница 46: ... operation are settings PTZ alarms Avoid data loss by backing up the settings in ad vance These can be imported again following the The configuration data contains all settings made on the device since the start of operation This data can be saved on a USB medium You can then configure another device identically for ex Information Note The technical data of the device is displayed in the informati...

Страница 47: ...ess the Internet This can be the computer connected to the DSL modem or usually the router or access point within the network Parameter Setting Name server The name server is responsible for as signing a unique IP address to a web ad dress or URL e g www google de Also known as DNS Domain Name Server When a domain name is entered into a browser the DNS searches for the cor responding IP address of...

Страница 48: ...ere Tip 10M 100M DHCP Tick the box if the IP addresses are assigned dynamically via DHCP in the network DHCP activated Subsequent entry fields are inactive parameters a signed via DHCP Note If the IP addresses are assigned manually ensure that DHCP is not a tive box not ticked IP Address Address of the network device in the network manual Subnet Mask Usually 255 255 255 0 Default Gate way Address ...

Страница 49: ...2 Apply the settings by pressing OK Setting up DDNS manually Leg en Si e i 1 To use the ABUS DDNS function you must first set up an account under www eytronserver com Please note the FAQs on the website when doing this 2 Tick the DDNS box enter ABUS DDNS as the DDNS Type then enter www eytronserver com or 62 153 88 107 under Server Address 3 Apply the settings by pressing OK The IP address of your...

Страница 50: ... en Si e i Parameter Setting Server Au thentication Tick the box when authentication is made on the server of the Internet pro vider User Name E mail account at the provider Password Password connected to the e mail ac count SMTP Server SMTP server address of the provider From Name Name of the sender From Email Address Corresponding e mail address for the e mail account Select Recipi ents Select t...

Страница 51: ...Network Status tab to see an overview of the current network configuration Leg en Si e i Parameter Setting DHCP Status When DHCP is active the correspond ing parameters are shown N A is displayed when DHCP is inactive PPPOE Status Shows whether an Internet connection is established during manual set up Also displays the IP address subnet mask and defined default gateway Note If a router is used wh...

Страница 52: ... alarm input to make the settings Alarm Name Enter a clear description here e g door contact on warehouse Type N O Normally open circuit N C Normally closed circuit Parameter Setting Setting Tick the box to make exception settings and notification settings see page Fehler Textmarke nicht definiert PTZ Camera Assignment of the PTZ camera to the camera input Preset Patrol Pattern Tick untick the box...

Страница 53: ...led Triggered Camera Parameter Setting Record Using this parameter you can select which cameras should be used for re cording after the alarm input is trig gered Enable Sched ule Using this parameter you can select on which cameras the schedule should be activated For example if you have installed the ABUS IP alarm module then you can use the Secvest Key to activate guard mode in the recorder when...

Страница 54: ...on page 35 IP alarm module You can add up to three ABUS IP alarm modules CASA10010 here After successfully connecting via the network two alarm inputs and two alarm outputs are added to each of the Alarm Input and Alarm Output tabs The short name of the inputs is U1 1 U1 2 whilst the short name of the outputs is U1 1 U1 2 Click on Add to configure an ABUS IP alarm module Parameter Setting UVM Name...

Страница 55: ... devices connected over the audio cables Audio connection cable is damaged Replace the cable HDD is not working Connection cables not connected properly Connect the cables securely HDD defective or not system compatible Replace with a recommended HDD USB port not working Device not supported Connect a compatible USB medium USB 2 0 USB hub is in use Connect the USB medium directly Network access no...

Страница 56: ... Motion detection 24 Motion Detection 39 Mouse Pop up menu 20 Mouse operation 15 N C 52 N O 52 Name server 47 Network 47 Advanced configuration 48 Configuration 48 Email 50 Status 51 Network Status 51 Notification 40 NTP 49 On screen keyboard 16 Operating elements 13 Playback 20 25 Advanced video search 26 Control panel 25 From live view screen 26 Screen 25 Video search 25 Pop up menu 20 Port 47 P...

Страница 57: ...fps 704 x 480 4CIF 2 6 fps Total frame rate PAL 100 fps NTSC 120 fps PAL 200 fps NTSC 240 fps PAL 400 fps NTSC 480 fps Compression levels 6 Pre alarm post alarm memory 0 30 sec 5 900 sec Storage medium 4 x SATA HDD Data backup 2 x USB 2 0 Views 1 4 1 4 9 1 4 6 16 Recording modes Manual schedule motion detection alarm motion detection and alarm motion detection or alarm Search modes By event date a...

Страница 58: ...urs 8 2CIF 16 768 13 days 17 hours 8 4CIF 8 768 13 days 17 hours 16 CIF 25 512 10 days 7 hours 16 2CIF 12 512 10 days 7 hours 16 4CIF 2 192 27 days 11 hours 30 days continuous recording Number of cameras Resolution FPS Recommended bit rate Number of HDDs 4 CIF 25 512 1 x 1 TB 4 2CIF 16 768 2 x 1 TB 4 4CIF 8 768 2 x 1 TB 8 CIF 25 512 2 x 1 TB 8 2CIF 16 768 3 x 1 TB 8 4CIF 8 768 3 x 1 TB 16 CIF 25 5...

Страница 59: ...here is a risk Take environmental protection into account used batteries should not be disposed of in domestic be taken to a collection point for Make sure that batteries are kept away from small children Children may put batteries in their mouths and swallow them This can cause serious harm to their health If this happens consult a doctor immedi Do not charge normal batteries heat them up or thro...

Страница 60: ...on of websites on the Inter net e g www abus sc de Dual Stream Dual stream is a video transmission method A high resolution recording and lower resolution transmission are made over the network for example The main stream has a 4CIF resolution and the sub stream has a CIF resolution DVR Digital Video Recorder A device used for recording dif ferent video and audio sources analogue digital The data ...

Страница 61: ...nsmission or display PIP Picture in Picture Where two signal sources are shown on the screen at the same time The second signal source is stored above the first PPPoE PPP over Ethernet point to point protocol Network transmission method used for establishing a connection over dial up lines Used in ADSL connections for example PROGRESSIVE Method for displaying storing or transmitting moving im ages...

Страница 62: ...ectedly or visible mosaic effects in the image In some circu stances there are no prior signs of a HDD ma function In the event of a malfunction no recordings can be played The HDD must be replaced case HDD is very sensitive Op erate the device according to the following instructions in order to avoid drive errors Important recordings should al media to avoid unexpected Do not move the device duri...

Страница 63: ...ABUS Digital Recorder TVVR40000 TVVR40010 TVVR40020 TVVR40021 Manufacturer ABUS Security Center GmbH Co KG Linker Kreuthweg 5 86444 Affing Germany ...

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