F-2
Appendix F
KG7-Lite/KG7/KG7-RAID
customer who may purchase more products and who can urge your friends to buy from him or her as
well. They integrated and sold the system to you. They should know best what your system
configuration is and your problem. They should have reasonable return or refund policies. How they
serve you is also a good reference for your next purchase.
5. Contacting
ABIT.
If you feel that you need to contact ABIT directly you can send email to the ABIT
technical support department. First, please contact the support team for the branch office closest to
you. They will be more familiar with local conditions and problems and will have better insight as to
which resellers offer what products and services. Due to the huge number of emails coming in every
day and other reasons, such as the time required for problem reproduction, we will not be able to reply
to every email. Please understand that we are selling through distribution channels and don't have the
resources to serve every end-user. However, we will try to do our best to help every customer. Please
also remember that for many of our technical support team English is a second language, you will
have a better chance of getting a helpful answer if your question can be understood in the first place.
Be sure to use very, simple, concise language that clearly states the problem, avoid rambling or
flowery language and always list your system components. Here is the contact information for our
branch offices:
In North America and South America please contact:
ABIT Computer (USA) Corporation
46808 Lakeview Blvd.
Fremont, California 94538, U.S.A.
Tel: 1-510-623-0500
Fax: 1-510-623-1092
In the UK and Ireland:
ABIT Computer Corporation Ltd.
Unit 3, 24-26 Boulton Road
Stevenage, Herts
SG1 4QX, UK
Tel: 44-1438-228888
Fax: 44-1438-226333
In Germany and Benelux (Belgium, Netherlands, Luxembourg) countries:
AMOR Computer B.V. (ABIT's European Office)
Van Coehoornstraat 7,
5916 PH Venlo, The Netherlands
Tel: 31-77-3204428
Fax: 31-77-3204420
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