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Technical Support
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Appendix F Technical Support
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When you have a problem during operation...
In order to help our technical support personnel to quickly find out what is
the problem of your mainboard and to give you the answers you need,
before filling in the technical support form, eliminate any peripheral that is
not related to the problem, and indicate on the form the key peripherals.
Fax this form to your dealer or to the company where you bought the
hardware in order to benefit from our technical support. (You can refer to
the examples given below.)
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Example 1: With a system including: mainboard (with CPU, DRAM,
COAST...) HDD, CD-ROM, FDD, VGA CARD, MPEG
CARD, SCSI CARD, SOUND CARD..., after the system is
assembled, if you cannot boot up, check the key components
of the system using the procedure described below.
First remove all interface cards except the VGA card and try
to reboot.
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If you still cannot boot up:
Try installing another brand/model VGA card and see if
the system will start. If it still does not start, note the
VGA card model, mainboard model, Bios identification
number, CPU on the technical support form (refer to main
instructions), and describe the problem in the problem
description space provided.
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If you can boot up:
Insert back the interface cards you have removed one by
one and try to start the system each time you insert a card,
until the system doesn
’
t start anymore. Keep the VGA
card and the interface card that causes the problem
inserted on the mainboard, remove any other card or
peripheral, and start again. If you still cannot start, note
down the information related to both cards in the Add-On
Card space provided, and don
’
t forget to indicate the
mainboard model, version, BIOS identification number,
CPU (refer to main instructions), and give a description of
the problem.